Enterprise

Zendesk and Infobip team up

We are delighted to have partnered with Zendesk, the global customer services platform!

March 25 2014

We’re delighted to announce Infobip has partnered with renowned helpdesk services provider Zendesk to integrate our global messaging services into Zendesk’s customer services platform.  Now Zendesk users from all over the world can receive customer service notifications via SMS delivered by our global network covering over 190 countries. The new Infobip app can be found in Zendesk’s market place and helps companies reach their customers and agents with important information, such as alerts about a new ticket for customer service agents, or real-time ticket status updates for customers.

Zendesk delivers leading cloud-based customer service software. More than 300 million people around the world receive support from Zendesk-powered customer service departments and help desks. It is the easiest and fastest way to provide great customer service.

What we share with Zendesk is a commitment to reliability and a strong international presence, so our partnership was only natural. Our global mobile services cloud is built and operated in-house and provides high quality mobile services in more than 190 countries. Integrating our services in the Zendesk platform will let its clients benefit from real-time SMS notifications delivered anywhere in the world.

Our first Zendesk app gives Zendesk users the ability to tap into Infobip’s network and reach billions with a high performance messaging solution. SMS messaging is one of the preferred communication channels for direct notifications, popular with users because of their immediacy and with enterprises because of their low cost and easy integration. Supported directly to all types of mobile phones, from the basic feature phones to flagship smartphones, not depending on mobile or WiFi data availability, notifications sent by SMS are guaranteed to be delivered.

Green and orange complement each other nicely and we’re very excited to partner with Zendesk to provide this functionality to their App Marketplace. With the Infobip SMS notification service, Zendesk users can now greatly enhance their customer service communications to provide updates on support tickets and other tasks in real time both internally and externally. More good karma!