Healthcare
Powerful mobile messaging solutions in industry
Medical professionals are always looking for ways to keep connected with their patients when they are out of the doctor’s rooms.
Where previously communications were limited to phone calls about the next appointment, SMS today is able to expand a doctor’s reach and communication.
Doctors, dentists and other healthcare professionals are able to use SMS to improve interaction with their patients from simple appointment reminders, prescription notices and going further SMS is a perfect solution for updating patients on trends in the medical community, updates and reminders for vaccine jabs, as well delivering simple motivational messages.
Using both SMS and USSD doctors can streamline reminders for appointment bookings, payments and check-ups as well as used to request repeat prescriptions.
Example Applications
Appointment reminders
Missed appointments lose healthcare professionals thousands of hours each year, and cost the healthcare sector billions worldwide. Although it’s becoming increasingly common to charge the patient for a missed appointment, such practices don’t address the underlying problem of patients simply forgetting the appointment date!
SMS is proven to dramatically reduce missed appointments in the healthcare sector. The fact that SMS is saved on the mobile phone when delivered, makes it a perfect low cost, resource light solution to deliver information directly to the recipient confidentially and conveniently.
Advice and support services
Giving up smoking can be one of the hardest habits to kick; with many smokers relapsing after a short period of time. Providing group and one-to-one support is one method of helping patients succeed, however requires time and resources.
SMS can be used in many ways as a support mechanism: Scheduled, automatic motivational messages can be sent automatically throughout the smoking cessation course. Messages congratulating the patient on reaching a milestone, or noting the final countdown to the end of the course are great examples of the power of SMS.
Another use for SMS is for healthcare professionals and support workers to use the two-way interactive nature of SMS to communicate directly and discretely with the patient, providing a non-intrusive and confidential communication channel.
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