Public Sector

Resident feedback/issue reporting

Many cities and local authorities worldwide have method in place for residents to provide feedback or report issues. These often require high resource requirements and can be inefficient due to the large amount of manual intervention required.

Using the two-way nature of SMS, residents can be kept up to date or provide feedback at any time of the day or night. Issues or problems can be reported via SMS, and updates received back via the same channel, thereby improving on customer satisfaction.

Refuse/recycling collection reminders

SMS is an effective method of notifying customers of route changes, new policies as well as informing customers of new services as they become available. With the instant delivery nature of SMS, messages do not need to be sent out a week in advance, which inevitably leads to consumers forgetting what the message is about. Messages and notifications can be sent right up to the last minute ensure thorough knowledge transfer.

Council services, from bill notification and reminders, as well as payments can be delivered and captured via SMS or USSD. Payments are captured sooner and more conveniently to the consumer, and thus help increase ROI to the council, improve efficiency and most important of all creates a higher customer satisfaction index.