Utilities
Powerful mobile messaging solutions in industry
Customer interactions, billing reminders and smart metering are all high impact interactions between utility companies and their clients. SMS and USSD solutions turn slow-time into real-time communications.
Whether it is reminding customers of engineer home visits or monitoring remote plant and equipment, utility companies benefit from the flexibility and affordability of SMS.
Whether it be reminding customers of engineer home visits or monitoring remote plant and equipment, utility companies benefit from the flexibility and low cost of SMS.
In addition, with the industry increasingly implementing ‘smart metering’ or ‘Automatic Meter Reading’ (AMR) solutions, SMS and USSD are perfect complementary technologies to communicate energy consumption from the meters to a central database.
Example Applications
Customer appointment notifications
Missed appointments cost utility companies thousands of hours each year, and for the customer it can be frustrating, not to mention highly inconvenient, to be expected to wait at home all day for an engineer to visit.
SMS is used to remind customers when an engineer visit is due, the time of the appointment and on the day of the appointment itself, an SMS can be sent to the customer as a final reminder of the imminent arrival of the engineer. Not only does this reduce the opportunity costs associated with ‘no shows’, but also improves customer satisfaction and loyalty.
Smart metering
Governments worldwide are mandating the use of smart meter technology as an energy saving initiative, with utility companies keen to harness customer’s real-time usage information to better understand service demands.
SMS is a highly effective and immediate method for delivering usage information from smart meters to a central database. Compared to GPRS and 3G data services, SMS is universally available wherever there is mobile network coverage, even at low signal strengths.
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