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Quick and easy chatbot templates
Read on to learn more about chatbot templates: benefits, usage, and best practices for seamless integration.
From hype to hero: How chatbots can revolutionize your bank’s customer experience
Dive into practical applications of banking chatbots, voice-activated solutions, and generative AI that are already transforming banking experiences.
WhatsApp marketing messages: How to build stronger customer connections with Meta’s new limits
Meta has introduced new limits to the number of marketing messages businesses can send to a customer. Find out how the right communication tools can turn these new limits into an opportunity instead of a threat for your business.
Boost your AI knowledge with these free online courses
Level up your AI and machine learning knowledge in 2024 with our curated list of the best free courses and resources available on the web.
How to design and build an SMS chatbot
Everything you need to know about SMS chatbots, including what makes them so useful, and a step-by-step guide to building one.
The retailer’s guide to customer engagement
Learn everything you need to know about customer engagement and how retailers can drive success a digital world.
Tips and tricks for a successful GenAI strategy
Discover the latest tips and tricks for implementing a successful GenAI strategy, straight from Google’s Data and AI Engineer, Jelena Mijuskovic.
Beyond Automation: How insurance chatbots can provide a conversational experience
Conversational and generative AI are set to change the insurance industry. Read about how using an AI chatbot can shape conversational customer experiences for insurance companies and scale their marketing, sales, and support.
Securing the on-demand ride-sharing and food delivery journey for customers and drivers
Find out the best ways to offer a secure customer journey for on-demand ride sharing and food delivery services.
Downloads
From hype to reality: crafting exceptional AI-powered experiences
Download our white paper and discover how AI and generative AI solutions are transforming digital customer journeys.
Transforming citizen engagement: A government chatbot playbook
Download our playbook and explore how you can leverage chatbots for citizen engagement and implement them for various use cases.
Forge meaningful connections this Ramadan and Eid with conversational messaging
Download our eBook and discover how conversational experiences can help transform your Ramadan campaigns.
The state of AI-driven customer service experience
Download our white paper and learn how AI is impacting your customer service experience and what your consumers want.
CPaaS messaging trends 2023
Find out the latest messaging trends for platform companies that enable their business customers to get the true benefit of omnichannel communication.
Revolutionizing customer experiences through the power of conversational commerce
Download our Infobrief written in collaboration with IDC and explore the transformative potential of conversational commerce platforms and their impact on customer experience.
The WhatsApp Business Platform A-Z guide
Learn everything businesses need to know about making WhatsApp Business Platform a part of their omnichannel strategy.
IDC Infobrief: Securing mobile communications in a digital world
Deep dive into IDC’s report on the role of SMS in an omnichannel communication strategy, and how mobile network operators, businesses, and CPaaS providers can work together to prevent A2P messaging fraud.
Driving financial inclusion: Exploring the BFSI landscape in Africa
Discover how communications technology can help drive financial inclusion in Africa with our comprehensive eBook.
Customer stories
Industry Analyst Insights
Analysis from independent industry experts like IDC, Gartner, 451 Research, Forrester, Omdia and Juniper Research.
Go to Analyst Reports