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The World's Most Connected Cloud Communications Platform

With over 700 direct operator connections across six continents, Infobip is the number one choice to globally scale your customer communications over the world’s most popular channels including SMS, Email, Voice, WhatsApp Business, Messenger and many more.

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For Businesses

Design and intelligently orchestrate all engagement activities across your customer journeys through a scalable, easy-to-use full stack communication platform.

For Developers

Integrate any communication channel or module into your business workflows by using our flexible and programmable API stack.

NEWS

Infobip Strengthens Global Voice Offering with Purchase of Peerless Network

Infobip has completed the purchase of global Voice over Internet Protocol (VoIP) provider Peerless Network, having received federal and state level regulatory approvals. The acquisition enhances Infobip’s presence in the U.S. and enables the firm to expand its voice offering worldwide, creating a global one-stop shop for omnichannel communications.

THE INFOBIP ADVANTAGE

  • Personalized omnichannel customer connections

    Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps.

  • No compromise delivery

    By controlling the entire technology stack, Infobip delivers superior performance. We help you dynamically optimize your message journey to offer faster, more secure, and more reliable connections to your customers. All with complete transparency.

  • Global reach, local presence

    Our 60+ offices around the world allow us to react faster and have everyday interactions with our customers. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices.

  • Full stack customer engagement

    Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.

  • Built on trust

    Our customers trust Infobip to deliver remarkable communication experiences that are locally and globally compliant, safe, and secure.

90%

of global call anonymization target met

7.8%

increase in donor retention

14x

higher sales

10x

contact center cost reduction

115%

increase in revenue

Infobip is synonymous with innovation, making them a reliable communications platform for creating pioneering and new customer experiences. They go the extra mile, understand customer needs, and deliver solutions through use of right technology and channels, making them a partner to co-create with.

— Hari Chinni, Tech Sourcing Manager, UBER

Infobip provided the best value for money and offered the array of solutions we were looking for, as well as a set of tools to implement as our operations expanded. With Infobip, agile service and support are guaranteed.

— Paula Costa, Marketing and Partnerships, UNICEF

When we aired the campaign, Infobip was there in real-time, following everything that was going on with the bot. We had to make a bot script change in the middle of the day, and Infobip did it superbly quickly, without impacting consumer interactions.

— Mariana Gonçalo, Senior Marketing Manager, Unilever

Adding WhatsApp as a customer service channel proved to be a tremendous success – we increased our NPS score by 19% and reduced the costs associated with our contact center by 10-fold. The customers love it – they use it four times more than other instant communication channels.

— Senior vice president Raiffeisen Bank

I am very pleased with the success of our RCS campaigns as they have led to a 115% increase in our revenue. Switching from SMS to RCS has also helped us increase click-through rates from 2% to 20%.

— Rebeca González Huerta Senior Marketing Manager Loyalty and CRM, Club Comex