INFOBIP AFRICA

Grow Your Business With Digital Customer Experience

Speed up your Digital Transformation by engaging customers with omnichannel communication and provide exceptional conversational experiences.

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OUR SOLUTIONS

Create Memorable Customer Experiences

We know good experiences are built from a perfect blend of customer centricity, technology, and data, with a reliable partner at your side.

Our Solutions

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BLOG

From Your Favorite Customer
Communication Experts

Our thoughts on the latest trends in the industry, tips and tricks for enhancing your customer experience and how our solutions can help you keep your customers coming back for more!

Blogs

CUSTOMER STORIES

Customers across
the Africa region trust Infobip

See how companies across the Africa are using Infobip’s solutions to build connected customer experiences

87% delivery rate

98% uptime objective achieved

3,000 daily transactions and messages

Reduced Costs and Increased Reach with Whatsapp Business Platform

Efficiently Processing 200k Leads with Infobip

Better conversion rates, improved ROI and lower costs

Taking up WhatsApp Business Platform to Extract Maximum Value from its Digital Platform

Boosting e-commerce sales through Voice and SMS solution

Driving 40k to 80k interactions per day through USSD Portal

Edutaining Kids with Whatsapp Business API

Deliverability and scale have always been the biggest challenge for us working in the African market . Infobip have been able to support us in finding a resolution to this challenge.

— Richard Lee Director of Online Marketing and Sales at GOAT Interactive

As an Infobip customer, we are delighted with the SMS and USSD solutions and support that they delivered. They do many things well, and we will be looking to implement other Infobip solutions in the future.

— Iyin Laditan, Technical Sales Manager at AppZone

ChatBack was built to eliminate the frustration many of our customers experience when wanting to renew their license. It was important for us to choose the right WhatsApp Business Solution provider and Infobip met all the criteria. Their experience, expertise and vast global client base made them the ideal partner.

— Jan Kotzé, CEO of Chatfin

We wanted a solution that would allow to respond to simple queries immediately, removing the pressure on live agents. Through ZiVA, the Whatsapp Business Solution allows us to do this and customers can now transact with us via conversational banking.

— Ebenezer Onyeagwu, Group Managing Director and Chief Executive at Zenith Bank

Infobip was recommended and the package was superior to the system that IIE Rosebank College was using at the time.

— James Read, National Sales Manager at Rosebank College

This has been a game-changer for us. Infobip’s solution not only improved our communication with our customers, it also helped to boost the overall performance of the company.

— Ilyas Kazeem, Marketing Director at Eat’N’Go

Infobip’s solution has been a huge game-changer that has enabled us to have more customer interactions. The customer journey has changed completely and we are happy that Infobip understood our vision and delivered on our requirements.

— Rose Muturi, Chief Digital Officer at HF Group

We have benefitted from a reliable service, because Infobip offers direct connections to carriers, which ensures high delivery rates for our customers. This is obviously very important for our end users in terms of transactional traffic and allows us to ensure that they have a seamless experience.

— Jiji Head of Africa, Yuliy Shenfeld

The choice for USSD was made based on user friendliness. We have added roughly nine extra services to the USSD code and typically run a daily volume of 40 000 to 80 000 interactions.

— John Ohaga, Africa Communications Manager at One Acre Fund

We will use the chatbot to encourage smartphone users to essentially be champions of Ubongo and share our content with kids and parents who otherwise wouldn’t have access to it.

— Stephen Boustred, head of digital products at Ubongo

Infobip Partner Connect Program

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

Asset Library

News & Press

Latest News & Press Releases

Get the Latest Infobip Africa News, Announcements, and Updates

News & Press

Johannesburg

South Africa


Infobip Africa (Pty) Ltd

1st Floor, Building B, Bryanston Corner, 18 Ealing Cres, Bryanston, Johannesburg, 2191

Dar es Salaam

Tanzania


Infobip Tanzania Limited

Sky Tower,10th Floor-Left Wing, P.O Box 31227, New Bagamoyo Road, Kijitonyama, Dar es Salaam

Lusaka

Zambia


Infobip Zambia Ltd

2nd Floor, Unit 5B, Aquarius House,Katima Mulilo Road,Lusaka

Nairobi

Kenya


Infobip Kenya Limited (Ltd)

6th Floor, Marsabit Plaza LR NO 330/676, Ngong Road, P.O. BOX 21937-00505, Nairobi, Kenya

Kinshasa

Democratic Republic of Congo


Infobip

46/B, avenue du livre, Commune de la Gombe, Kinshasa 1003080 ,République Démocratique du Congo

Accra

Ghana


Infobip Ghana Ltd.

2F Room 203, Fidelity Bank Building, Dzorwulu

Lagos

Nigeria


Infobip Nigeria Ltd.

2a, Louis Solomon Close, off Ahmadu Bello Street, Victoria Island, 101241 Lagos, Nigeria

Casablanca

Morocco


Infobip

185, Boulevard Zerktouni, Immeuble Zerktouni, Apt 1, floor 16 Casablanca

Abidjan

Côte d’Ivoire


Infobip Côte d’Ivoire

Cocody, 2 Plateaux Vallon, Immeuble Antilope, 1er etage, Porto 64, Cite Sogefiha, Abidjan, Côte d’Ivoire

Dakar

Senegal


Infobip Cote D’Ivoire – Succursale Senegal

Espace Ataya Properties Nord Foire Keur Damel bâtiment 3 Appartement 373-7ème étage

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