Courtney Munroe - Infobip

Courtney Munroe

Research Vice President, Worldwide Telecommunications Research, IDC

Uncategorized
CPaaS Drives Sustained Growth with Innovative Customer Engagement Applications

A guest blog post by IDC Customer experience will remain a key pillar of IT Infrastructure spending during 2022. Enterprises will continue to pursue agile digital customer engagement solutions driven by the demand for diverse and personalized customer experiences by consumers. According to IDC’s Global Digital Resiliency survey, customer experience in the context of digital […]
Jun 16th, 2022

3 min read
customer engagement

customer experience

Email