Chat with us, powered by LiveChat
Products Hub
Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

See all products
Customer Engagement
Communication Channels
Platform and Connectivity
Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

Find out more
Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

Find out more
Telecom solutions
Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

Inside Infobip Presales: From a Team of 1 to a Family of 160 – and Growing

Inside Infobip Presales: From a Team of 1 to a Family of 160 – and Growing

Sushmil Garde was the first and only Presales Engineer in Infobip’s Vancouver office. Now, he shares his expertise <p>with a growing family – one that’s hiring tech talent globally.

We asked one of our first Presales Engineers, Sushmil Garde, from our Vancouver office, for his definition of “presales” – and about how he defines success in the role.

Here are his thoughts:

What is Presales, anyway?


What is unique about Presales at Infobip?

Infobip is a company that helps bridge the communication gap between brands and their customers. What I like about Infobip is that the vision of us as a company is futuristic – we strive to be the first to conquer new fronts. Another thing that I love about the company is the people and how everyone’s energy is focused on the same goal – customer success.

Can you tell us about your career journey and what led you to Infobip?


Can you tell us about your day-to-day role?

There is no day-to-day in Presales! Every day brings a different challenge, as well as numerous rewards.

I serve as the gear between Product and Sales. This means I assist sales and customer success teams with the technical perspective. I also attend meetings with clients to understand their business needs and propose an appropriate solution. I then take the client’s feedback to the product development team so they can confirm requirements and how to deliver the solution.


How have you advanced in your role within the company?

I started as an Enterprise Presales Engineer working closely with our North America team. Now I am the Enterprise Presales Team Lead for the region and growing my team to support our East and West coast operations.  Being the smallest Presales team in the company (for now!), I’m involved in the daily Presales activities of the entire team, overseeing and guiding them to success.

Tell us about the #Presaleslife in your region

My journey has been nothing less than exciting! I enjoy the pleasure of working with awesome Sales and Customer Success teams.

Since starting my position in 2017, I’ve had the opportunity to work with clients from various verticals and sizes – from growing startups to Fortune 100 clients. Learning new things, finding solutions to different problems, facing fierce competition, travel, and having fun became a regular part of my life.

In only one-and-a-half years, I went from being the fifteenth Presales Engineer globally to being part of a family of more than 160 – but through it all certain things have been constant: cooperation, willingness to help each other out regardless of the region and workload, and celebrating individual success as a success of the entire team – that’s the #Presaleslife at Infobip!


Think you’ve got what it takes to have a rewarding Presales career at Infobip?