Introducing Moments [Early Access]

A single platform to create personalized and automated customer moments through in-depth data and analytics.

Digital transformation has upped the game for customer experience, where hyper personalization has become the norm.

Just communicating with your customer isn’t enough. It’s important to create a human bond with your customer through personalized communication on the right channel, at the right time. Understanding your customer to create key moments is critical to drive loyalty and retention, and ultimately impact marketing ROI.

We’ve combined Target, Broadcast, Flow, and Analyze into a single platform – Moments.

In addition, we’ve built a powerful set of new features, helping you target and orchestrate communications to build strong customer relationships and deliver better results.

Join the Early Access Moments program and try our new improved functionalities.

Deliver contextual personalized messages across multiple channels to create customer moments that matter.

Through Moments create an enhanced customer experience that increases conversions, boosts loyalty and results in growth throughout the consumers journey.

Take personalization to new levels and go beyond the “first name” by collating all your customers data to create rich profiles. Enabling you to send content that gives them added value and makes them feel special.

Unlock customer insights and humanize the customer experience by tracking real-time customer behavior. Set-up automated, multi-step messaging flows that get triggered by user actions.

Deliver relevant messages to your customers in a timely manner on channels they prefer. Through a single platform communicate over multiple channels (SMS, Email, Voice, Mobile App Messaging, and Chat Apps including WhatsApp, Viber, Facebook Messenger and many more) for a true omnichannel experience.

Through Moments take advantage of newly added features.

Connect online and offline data sources to create a single view of your customers with detailed insights into past and present behavior to intelligently segment audiences. Enable personalized interactions with each customer by identifying key moments to engage them with relevant and quality content.

Orchestrate multichannel campaigns from an easy-to-use plug and play platform by setting up message triggers and building conditional scenarios to deliver relevant messages at the right moment. Manage your campaign strategy by keeping track of user actions, geolocation and behavior to send automatically triggered messages.

Review performance and track effectiveness by measuring results with an in-depth analytics dashboard. Set up Goals in Flow to be able to track conversions – monitor purchases, downloads, signups and more.

Understand and optimize performance by experimenting with A/B tests. Split your audience in to segments to see how they interact with your content and know what works.

Create relevant communications to follow your customers through their journey.

This is an exclusive offer for existing Infobip customers*. 

Contact your dedicated Account Manager and enhance your marketing automation. 

*not transferrable to third parties