Partnering to Speed up the Pace of Digital Transformation with Microsoft
There is an accurate saying: two heads are better than one. When working towards a common goal, like creating better customer experiences or connecting worlds, two businesses can create more value for their clients together.
Microsoft Dynamics helps companies align their sales and marketing teams as well as offers tools for seamless and personal customer experiences, and Infobip enables the spread of those targeted messages through omnichannel capabilities.
In today’s world of multiple screens and multiple touchpoints, an uninterrupted experience depends heavily on multiple communication channels, how they integrate, and if the customer can connect with a brand quickly.
The rise of omnichannel communications is a direct result of customer-centric thinking. Customers want to engage with companies through the channel they use most, and in some cases, it can be multiple channels. Customers also want to feel valued, and a part of that is personalization and relevant communication flows.
Both Microsoft and we at Infobip, wanted to use our cross-continental and cross-industry experience to create solutions that help our clients create better value and experiences for their customers. This common goal has led to a strategic partnership with businesses and end-customers at its core, and we are just starting