Customer Experience

Building Customer
that Matters

We surveyed 1,000 customers to understand new digital consumer trends and expectations for this upcoming holiday season.

Header Illustration

Discover What Customers Want

Communication lessons from the lockdown

Creating messaging campaigns that matter

Why personalization and omnichannel matters

The right channel mix for your customers

Why Personalized Customer
Engagement Matters

Source: Infobip Customer Survey


have used a chatbot with their bank, store or retailer customer


of consumers plan to move their holiday shopping online as a result of the pandemic


of customers find messaging from brands lacks personalization

Why Omnichannel Matters
More Than ever

Source: Infobip Customer Survey


are happier to engage with brands on more digital channels since the pandemic


say good customer service is more important now than ever due to the pandemic

Download Guide