Grow Your Business with Omnichannel Communication
Watch our on-demand webinar and learn how to connect with customers effectively over Infobip's powerful omnichannel communications platform - available on Azure.
Infobip and Microsoft simplify the complexities of global connectivity, which helps businesses build memorable experiences across the entire customer journey.Watch our on-demand webinar
End-to-end omnichannel communication
Create multi-stage flows in minutes with a simple drag-and-drop web interface
- Take control and design automated multichannel work flows with just a few clicks using our web interface. Use templates, duplicate flows and make changes on the fly.
Match your users’ preferences
- Match your customers’ channel preferences with the right message on the right channel at the right time. Enrich and diversify each conversation with the right combination of SMS, voice messages, email, in-app, and chat apps, or even build your own chatbot.
Automated and real-time triggered communications
- Boost response rates by tailoring engagement strategies for specific customer groups. Organize customers into segments and send personalized, action-triggered messages. Automatically add people to flow based on external actions such as sign ups or purchases. No need to worry about managing unsubscribes and blacklists; it’s all automatically handled by the system.
Track results at every step
- Optimize your communications strategy with actionable insights. Our web interface allows you to view conversions at each step of the communication flow and track campaigns as they happen. It takes just minutes to add campaign data to dashboards and customize report formats.
Make your flows conditional
- Allow for users’ preferences with rules-based flows that respond to inputs from your audiences. Set conditions that facilitate enriched customer interaction: from channel fallback to multi-step “if-then” scenarios.
Benefit from use cases such as:
Track browsing behavior, events, and demographics data to personalize your campaigns.
Loyalty program management
Store and leverage data about your loyalty program participants and send tailored communications.
Reminders and notifications
Automate transactional notifications using customer data.
Mobile app engagements
Engage app users based on data gathered with mobile or web SDKs.
Tailor your onboarding communications based on available customer data.
Use web and app events to reduce cart abandonment rates.
Real-time support during purchase
Provide information about your customers' loyalty points and discounts to ease and entice their purchase.
Automated customer support
Create automated campaigns that deliver useful content to your end users.
Target customers with personalized promotions based on their location.
See how our solutions have helped clients worldwide
Increase in monthly sales and reduced the delivery cycle
Reduction in customer complaints in less than a year
Increase in engagem ent with branded content
Lower costs for e-policy delivery with WhatsApp
Watch our on-demand webinar
Sign up and watch our on-demand webinar to see how you can provide a superior customer experience with Infobip's omnichannel communication solutions on Azure.