The Power of a Personalized Omnichannel Shopping
Experience for
Customer Retention

Access the Free Webinar Recording

What is the impact of digital transformation on businesses, and why is it so crucial for today’s retailers? And most importantly, how can it help improve your customer retention?

Get answers to all these questions and many more! Learn from our panel of clients and Infobip experts how you can turn your casual shoppers into loyal customers.

Why is personalized omnichannel communication
a must for retailers:

20%

of customers switched brands due to the quality of communications

74%

of customers say that business messaging lacks a personalized, human connection

35%

of shoppers are happier to engage with brands on digital channels since the pandemic hit

*Source: Infobip customer research

What you’ll learn

Combatting engagement challenges

Latest trends in customer engagement

Customer journeys
across multiple channels

Sending relevant message across customers’ preferred channels

Personalized automation tricks across every channel

Industry best
practice scenarios

Hear about the experience of our clients and experts

Enable the customer journey your shoppers are craving

Meet your panelists

Musaab Daoud

Head of Customer Care, DADA Group

Ramzi Alqrainy

CTO, OpenSooq

Amira M. AbuTeen

Senior Business Development Manager, Infobip

Iva Glavinic Stefanek

Product Marketing Specialist, Infobip

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