Providing A Seamless Customer Experience with Digital Contact Centers

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Achieving outstanding customer experience means being present on channels customers prefer and providing a seamless digital experience with a human touch. With Infobip, you can benefit from the added value brought by our omnichannel communication platform for customer engagement and leverage our technology to deliver a personalized digital experience.

Learn from our panel of clients and Infobip experts how to provide a seamless customer experience that drives revenue, increases customer satisfaction, and reduces operational costs through integrating a digital contact center.

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Why is a seamless conversational experience crucial for customer-centric companies?


increase in employee engagement in contact center can drive 3% incremental gains in revenue


of customers are retained by companies with strong omnichannel customer engagement


of businesses reporting faster complaint resolution with chatbots

*Source: Infobip

What you’ll learn

How to achieve outstanding customer experience

  • The importance of omnichannel customer engagement

How to ensure seamless conversation over multiple channels

  • Say hello to 24/7 accessibility
  • Never lose touch with a customer again

Industry best practice scenarios

  • Get inspired by hearing about the experience of our clients and experts

Meet your panelists:

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Khaled M. Khalifeh

CEO, Kinz

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Salman Nasir

APAC Commercial Enablement Manager, FMC

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Salam Al-Madani

Senior Customer Success Manager, Infobip

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Ismar Dzaferovic

Product Sales Expert, Infobip

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