Transform Your Digital CX with WhatsApp for Business

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Achieving outstanding customer experience means being present on channels customers prefer and providing an exceptional customer experience throughout their journey.

With Infobip, you can leverage our technology to optimize your customer support by integrating WhatsApp for Business communication channel with our chatbot building platform and cloud contact center.

Learn from our speakers and panelists how to automate customer support that drives revenue, increases customer satisfaction, and reduces operational costs through integrating WhatsApp for Business API.

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What you’ll learn


  • The importance of WhatsApp Communication and its impact on a global and regional scale

  • How WhatsApp for Business can improve customer engagement, increase trust, and build long-term customer relationships
  • How to combine WhatsApp with Infobip’s chatbot building platform and cloud contact center to get a head start on your digital transformation journey

  • How to start your 90-day FREE trial

Meet your Speakers & Panelists

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Jo Ann Lim

Strategic Partner Manager,
WhatsApp

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Isam Samara

Head of Marketing & Corporate Communications,
Capital Bank

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Amila Leka

Content & Events Marketing Team Leader,
Infobip

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Ana Butara

Product Marketing Manager,
Infobip

Agenda

Welcome Remarks

Amila Leka

PANEL Session 1:

  • - WhatsApp for Business Communication Global & Regional Stats
  • - WhatsApp integration with API
  • - Customer Experience & availability on customers’ preferred channels
  • - Clients’ Perspective and why they’re using WhatsApp

Jo Ann Lim, Isam Samara, Ana Butara

PANEL Session 2:
What you can achieve with WhatsApp - Success Stories

  • - Global Impact
  • - Infobip clients' success stories
  • - Client Experience: Results, achievements, how to overcome challenges

Jo Ann Lim, Isam Samara, Ana Butara

90-day Free Trial

Jo Ann Lim, Ana Butara

Q & A – Closing Remarks

Amila Leka

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