The Human Touch:
What it Takes to Deliver an Exceptional Customer Experience

November 23rd, 2021

Creating meaningful and personalized customer engagement, through digital-first, omnichannel experiences is one of the core competencies businesses are looking for. And to succeed in that, sometimes you’ll just need the right CX tools and strategies to help you drive sales, acquire new customers and build brand loyalty.

Join us for a live event featuring key industry leaders and speakers to discuss key tips on delivering an exceptional customer experience with a human touch at the Movenpick Hotel in Karachi.

Register
Header Illustration

What you’ll learn:


  • New trends in customer behavior

  • How to build a closer relationship with customers

  • How to address the hidden challenges that come from customers’ pain points
  • A live Demo session featuring Infobip SaaS Solutions

  • Client Success Story

  • How to deliver a personalized digital customer journey

Meet your presenters

speaker img

Safder Merchant

Country Manager Pakistan, Infobip

speaker img

Fizza Sabir

Senior Sales Manager, Infobip

speaker img

Abdul Samad Khan

Senior Sales Manager, Infobip

speaker img

Ali Jawwad

Enterprise Presales Engineer, Infobip

speaker img

Halima Iqbal

Founder & CEO, Oraan

speaker img

Muhammad Shaukat

Head of Contact Center, UBL Bank

speaker img

Dania Anwar

Head of customer Service, Retalio

speaker img

Noor Afshan Rizavi

Head of Marketing, KE

Agenda

10:00 - 10:30

Registration & Networking

10:30 - 10:45

Opening Session: How to Develop a Closer Relationship with your Customers

Abdul Samad Khan

10:45 - 11:15

Addressing the Hidden Challenges Behind your Customers’ Pain Points

Ali Jawwad

11:15 - 11:30

Client Success Story

Dania Anwar

11:35 - 12:10

Panel Session: The Importance of Personalization in a digital customer Journey

Fizza Sabir, Noor Afshan Rizavi, Halima Iqbal, Muhammad Shaukat

12:15 - 12:30

Closing Remarks

Safder Merchant

12:30 - 13:30

Lunch

Register now:

We will process your data in accordance to our Privacy Notice. By registering, you consent to the processing for webinar delivery purposes. You can update your preferences or withdraw your consent at any time.