WhatsApp Business Calling

Now available: WhatsApp Business Calling with Infobip

Deliver fast, personal, and secure conversations – all in one thread. Connect with your customers over WhatsApp voice calls, with no app-switching or awkward handovers.

Woman using smartphone with WhatsApp call, voice call, and website contact options on screen

Why add voice to WhatsApp

Be where your customers already are.

Let them reach you – or hear from you – right in their trusted WhatsApp chat.

Faster resolutions. Happier customers.

When a chat isn’t enough, escalate to voice with one tap.

Branded calls boost answer rates.

Calls are verified, branded, and safe – complete with your logo and business name.

Everything in one thread.

Customers can move from message to call and back again. No lost context.

Key features

Instant calls, no app switching

Let customers call you with just one tap from within WhatsApp – making support fast, easy, and frictionless.

Make every channel a call button

Drive more conversations by

embedding deep links into your

website, app, or QR codes – so

customers can reach you wherever they are.

Airline mobile app with live chat and WhatsApp support options for customer service

WhatsApp business chat showing customer support conversation with option to approve a business call

Agent-initiated calls with confidence

Give agents the power to start outbound calls with customer consent, helping you reconnect faster while staying compliant.

Talk and type, together

Offer voice and chat simultaneously in WhatsApp, so customers can share details while talking – without missing a beat.

Airline business voice call screen on mobile showing secure customer call interface

Close the loop with feedback

Automatically follow up after each call to gather feedback, resolve issues, or re-engage – improving CX and loyalty.

Verified, secure, and trusted

Protect your brand and customers with a verified, secure calling experience that builds trust from the very first ring.

Handle it all in Conversations

Bring voice and messaging into a single agent workspace. With Infobip Conversations, agents can:

Receive and place WhatsApp voice calls directly in the dashboard
Chat and call simultaneously – no context switching
Access full chat and call history in one thread
Record calls and follow up post-call with ease

Whether it’s an inbound query or an outbound call for feedback, agents stay productive and customers feel heard.

Why Infobip for WhatsApp Business Calling

Premieres around the globe

Deliver voice in 195+ countries

Crystal-clear call quality backed by our own carrier-grade network.

Unmatched delivery, reliability, and routing

40+ global data centers ensure your calls go through—even when others can’t.

Built-in compliance and trust

With branded caller ID, verified profiles, and secure call paths

All channels under one roof

Infobip powers voice, WhatsApp, SMS, email, RCS, and more—seamlessly integrated.