SPECIAL OFFER

WhatsApp Business Account Free for 90 Days

Customer communication done your way. Provide always-on service over your customers’ preferred channel with a chatbot and live agents.

Get 90-Day Free Trial
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WhatsApp Business: 90-Day Free Trial

For a limited time only, we’re offering our WhatsApp Business API solution through our chatbot building platform and cloud contact center free for the first 90 days.

Get 90-Day Free Trial
No fee icon

No service activation fee

Start communicating with your customers without any entry costs.

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Chatbot sessions

Automate your communication and provide always-on service.

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Branded account

Set up a WhatsApp Business account with your logo and brand colors.

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Agent licenses

Provide personalized service and handle complex queries, fast.

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Unlimited monthly active users

Be available to an unlimited number of customers.

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Free consultancy

Our experts will help you set up a solution that meets your business needs.

Provide always-on customer service with
WhatsApp and Infobip

Customers today expect to get immediate responses from businesses – with the option to decide where and how they want to interact with your brand.

Using WhatsApp for your business messaging opens doors for better communication – leading to better customer engagement, increased trust, and long-term customer relationships.

76%

of customers read WhatsApp messages

70%

of WhatsApp users check the messaging app daily

Source: Fortunly

Get 90-Day Free Trial

Choose the solution
that best suits your business

Combine WhatsApp with Infobip’s chatbot building platform, Answers,
and cloud contact center, Conversations, to improve your customer service experience.

Automated Service

WhatsApp + Answers

Full Solution

Automated & Personalized Service WhatsApp + Answers + Conversations

Personalized Service

WhatsApp + Conversations

Get 90-Day Free Trial

WhatsApp Business

Connect with customers over the world’s most popular chat app.

Dedicated sender

Set up a branded business account on WhatsApp which customers can contact

No service activation fee

Start communicating over your customers’ preferred channel for free

Rich communication

Add images, videos, contacts, and locations to your messages to share all the right information at once

Unlimited number of monthly active users

Assist as many customers as you need

Answers

Build your own chatbot and automate your customer service with Infobip’s chatbot building platform.

  • Reduced costs

    Offload simple customer queries from agents

  • Faster resolution

    Set predefined chatbot rules to respond to customers within seconds

  • No coding

    Use the drag-and-drop interface to build your simple chatbot without a line of code

  • Redirect to an agent

    Transfer a customer to a live agent for complex queries

Conversations

Enable your agents to provide quick, conversational support with Infobip's cloud contact center solution.

  • Everything in one place

    Keep conversation history, purchase data, and loyalty status easily accessible so agents can provide faster support

  • Context cards

    Integrate your CRM, ticketing, and ecommerce systems to give agents an overview of customers in one place

  • Intelligent routing

    Connect customers with the right agent based on query context and agent experience

  • Analytics and reporting

    Get the right insights, including message status, agent status, and more to make data-driven decisions

Businesses that use Infobip’s WhatsApp Business solution experience:

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Increased customer satisfaction rates and net promoter score

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Decreased customer service operational costs

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Increased customer service operational efficiency

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  • "Conversations has significantly improved our customers’ satisfaction and has had an impact on the digital transformation of our business. We’ve also managed to save time and reduce costs since introducing a selfservice chatbot."

    Salem ababneh

    Ahli Ninjas Manager

  • "When we aired the campaign, Infobip was there in real-time, following everything that was going on with the bot. We had to make a bot script change in the middle of the day, and Infobip did it superbly quickly, without impacting consumer interactions."

    Mariana Gonçalo

    Senior Marketing Manager, Unilever

  • "Conversations helped us transform our contact center into a real customer experience center by giving our agents the tools to quickly provide detailed support to our users, while also giving customers fast support and simple registration."

    Livia Cassel

    Business Development Manager, CambioReal

Get Your 90-Day Free Trial

You're only a few steps away from providing personalized always-on customer service over WhatsApp.

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