High call center costs and slow time to resolution RBA was spending significant funds and resources on customer calls. The bank’s customer contact centers were using toll-free numbers – and while these are free for inbound customer calls, they incurred considerable costs for RBA. Workloads for the bank’s contact center agents were heavy, owing to the significant amount of time an agent spent with … Continue reading Raiffeisenbank: WhatsApp customer service channel reduces cost per contact by 10x