---  
:/# AI Agents

EARLY ACCESS  
IMPORTANT  
**AI Agents** is available as an **Early Access** feature. To get access or learn more, contact your dedicated account manager or [Support](mailto:support@infobip.com).

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**AI Agents** is the intelligent automation layer within **AgentOS** where autonomous systems perform tasks using large language models (LLMs), tools, and external integrations.

Agents receive input, interpret the request, and execute one or more actions to produce a response: from answering simple queries to running multi-step workflows.

Infobip AgentOS provides a **complete platform** to create, test, and deploy AI agents that integrate into your communication workflows.

New to AI Agents?  
Follow our [step-by-step guide](https://www.infobip.com/docs/agentos-ai-agents/get-started-with-ai-agents) to set up your account, learn the fundamentals, and create your first agent.

Looking for specific documentation?  
Go directly to [AI Agents](https://www.infobip.com/docs/agentos-ai-agents/ai-agents/overview), [Knowledge Agents](https://www.infobip.com/docs/agentos-ai-agents/knowledge-agents/overview), [Advanced topics](https://www.infobip.com/docs/agentos-ai-agents/advanced-topics), or [Quality center](https://www.infobip.com/docs/agentos-ai-agents/quality-center/overview).

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## Explore AI Agents

**AI Agents**  
General-purpose agents that perform multi-step tasks, call APIs, and coordinate with other agents.

**Knowledge Agents**  
Specialized agents for information retrieval from documents, URLs, or files. Best for FAQ-style interactions.

**Advanced topics**  
Orchestration, prompt writing, component design, MCP servers, structured output, and agent manifests.

**Quality center**  
Test and evaluate agent performance with automated test groups and cases.

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## AgentOS integration

Integrate AI agents into chatbots using the Agent connector element. Combine rule-based flows with AI-powered conversations.

Hand off conversations from AI agents to human agents when escalation is needed.

Access customer data to personalize agent responses based on profile attributes and interaction history.

Monitor AI agent performance, tool usage, and session tracking with dedicated analytics dashboards.

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## Additional resources

Explore more tools and documentation to help you plan, integrate, and support your AI agents.

**Essentials**  
Browse foundational guides for creating an account, managing users, setting up APIs, and ensuring connectivity in the [Essentials hub](https://www.infobip.com/docs/essentials).

**Support center**  
Browse troubleshooting guides and frequently asked questions in the [Support center](https://support.infobip.com/library).

**Use case library**  
Explore real-world examples in our [Use case library](https://www.infobip.com/use-cases) to inspire your implementation.

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Ready to get started?  
Start your **free 60-day trial** today and explore Infobip AI agents.

Start free trial

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