# Knowledge agents

IMPORTANT  
**Knowledge agents** are available only in the following data centers: **Europe (EU1)**, **Sweden (SE1)**, **Germany (FR4)**, **India (MUNM)**, **United States (NY2)**, **United Arab Emirates (UAE)**, **Saudi Arabia (KSA)**, and **Qatar (QA1)**.

**Knowledge agents** answer customer questions by retrieving information from connected knowledge sources such as documents, URLs, and files. Configure sources, test accuracy, and manage agents from a single workspace.

You can create a maximum of **3 knowledge agents** per account. Knowledge agents do not support versioning. If you need versioning or more complex workflows, use [Agents](https://www.infobip.com/docs/agentos-ai-agents/ai-agents/overview) instead.

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## Knowledge agents page

To access knowledge agents, go to **AI Agents** > **My agents** > **Knowledge agents** tab.

The table displays the following information for each knowledge agent:

| Column | Description |
|--------|-------------|
| **Name** | Agent name. Select to open the agent. |
| **Status** | **Not configured**, **Agent is learning**, or **Ready to use**. |
| **Last updated** | Date and time of last modification. |

From this page, you can do the following:

- **Search** for knowledge agents by name.
- **Create** a new knowledge agent by selecting **Create knowledge agent**.
- Use the three-dot menu on each agent to edit, go to Quality center, or delete.

For more details on each action, see [Manage knowledge agents](https://www.infobip.com/docs/agentos-ai-agents/knowledge-agents/manage-knowledge-agents).

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## How knowledge agents work

To create and use a knowledge agent, do the following:

1. [Create](https://www.infobip.com/docs/agentos-ai-agents/knowledge-agents/create-knowledge-agent) and configure the knowledge agent.
2. [Connect knowledge sources](https://www.infobip.com/docs/agentos-ai-agents/knowledge-agents/connect-knowledge-sources) that the agent uses to generate responses.
3. [Test the agent](https://www.infobip.com/docs/agentos-ai-agents/knowledge-agents/test-knowledge-agent) with sample questions.
4. Integrate the knowledge agent with your [chatbot](https://www.infobip.com/docs/agentos-ai-agents/knowledge-agents/use-in-chatbot) or use it as a subagent within an [orchestration](https://www.infobip.com/docs/agentos-ai-agents/advanced-topics/orchestration).

When an end user sends a question, the knowledge agent does the following:

1. Searches the connected knowledge sources for relevant content.
2. Identifies paragraphs that contain the best matches.
3. Sends the following to a large language model (LLM) to generate a response:
   - The end user's question
   - The matched paragraphs from the knowledge sources
   - The configured agent settings and prompt instructions
4. Returns the response to the end user.

Note  
Knowledge agents use LLMs, which have built-in general knowledge from their pre-training data. The agent can sometimes answer questions that are not explicitly covered in the connected knowledge sources. Manage this behavior by configuring well-designed prompts.

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## Next steps

Create knowledge agent  
Set up a new knowledge agent and configure its name, description, and behavior.  
[Learn more](/docs/agentos-ai-agents/knowledge-agents/create-knowledge-agent)

Connect knowledge sources  
Add documents, URLs, and files as knowledge sources for your agent to retrieve from.  
[Learn more](/docs/agentos-ai-agents/knowledge-agents/connect-knowledge-sources)

Manage knowledge agents  
Edit, update, and delete knowledge agents and their connected sources.  
[Learn more](/docs/agentos-ai-agents/knowledge-agents/manage-knowledge-agents)

Test knowledge agent  
Validate agent responses against your knowledge sources before deployment.  
[Learn more](/docs/agentos-ai-agents/knowledge-agents/test-knowledge-agent)

Use in a chatbot  
Add a knowledge agent to your chatbot to handle FAQ and knowledge-based interactions.  
[Learn more](/docs/agentos-ai-agents/knowledge-agents/use-in-chatbot)

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