Chatbot elements are one of the components of a chatbot. Each chatbot element performs a specific function, such as sending or receiving messages, processing responses, or adding delay.
Chatbot elements consist of the following:
- Core elements: Elements that are common to all channels. Example: API, webhook, and CSAT survey.
- Channel-specific elements: Elements that are specific to a channel. Each channel has a different set of elements. Some elements are available only in one channel. Example: Apple Pay (Apple Messages for Business) and Single Product Message (WhatsApp). Some elements, such as Carousel, are available in multiple channels. The features and specifications of an element may be different in each channel. For more information about the specifications, refer to the Message Types sections in the channel documentation.
In the specifications for chatbot elements, file sizes (Example: audio, image, video, file) are specified in megabyte (MB) and not in megibyte (MiB). A megabyte is calculated as a power of 10 and is 1,000,000 bytes, while a megibyte is calculated as a power of 2 and is 1,048,576 bytes. Example: Windows calculates file sizes in MiB.
All elements that send a file, for example, audio, video, image, and file, support a maximum file size of 10 MB whether you use the upload or link function.
Some file formats are not supported in some browsers. Example: Internet Explorer does not support .mp3. Infobip recommends that you use Mozilla Firefox or Google Chrome.
To use a channel in Answers, you must enable it first. View the instructions in the documentation for that channel. For any channel, you can use only senders that are registered with Infobip.
Chatbot elements must be added to dialogs. To add an element, drag and drop the element to the chatbot editor.
To view the chatbot elements for a channel, select the channel in the following filter.