# Automation Studio

EARLY ACCESS

IMPORTANT  
Automation Studio is available as an Early Access feature. To get access or learn more, contact your dedicated account manager or [Support](mailto:support@infobip.com).

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Automation Studio is Infobip's suite within AgentOS for designing and automating customer engagement. Use it to build journey flows that orchestrate multi-channel communication, and to create chatbots that handle automated conversations.

New to Automation Studio?  
Follow our [step-by-step guide](https://www.infobip.com/docs/automation-studio/get-started-with-automation-studio) to set up your account and create your first journey or chatbot.

Looking for specific documentation?  
Go directly to [Journeys](https://www.infobip.com/docs/automation-studio/journeys), [Chatbots](https://www.infobip.com/docs/automation-studio/chatbots), [Journey templates](https://www.infobip.com/docs/automation-studio/journeys/templates), or [Chatbot templates](https://www.infobip.com/docs/automation-studio/chatbots/templates).

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## Explore Automation Studio

Journeys  
A visual, no-code solution for designing and automating multi-channel customer communication flows. Build anything from one-way marketing campaigns to chatbot conversations and agentic AI workflows, all on a single canvas.

Chatbots  
A no-code builder for designing, deploying, and managing automated conversation flows across messaging channels. Build dialog-based flows for support, onboarding, and sales interactions.

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## Key capabilities

Orchestrate multi-channel journeys  
Use Journeys to design automated flows that send messages across 11 channels. Trigger journeys from customer behavior, profile changes, inbound messages, scheduled dates, or external API calls.

Build automated conversations  
Use Chatbots to create dialog-based flows that guide customers through support, onboarding, or sales interactions without human intervention.

Personalize at scale  
Use customer profile data, attributes, and real-time events from Customer Profiles to personalize messages and chatbot responses for each individual.

Hand off to human agents  
Transfer journey participants and chatbot conversations to live agents through Inbox when customers need additional support.

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## AgentOS integration

Hand off journey participants and chatbot conversations to live agents for assisted support when needed.

Combine rule-based chatbot flows with AI-powered agents for more flexible, intelligent conversations.

Send bulk one-time campaigns to large audiences using journey-defined segments.

Use customer profile data, segments, attributes, and events as journey triggers and chatbot personalization data.

Monitor journey performance, chatbot analytics, and conversion funnels with dedicated dashboards.

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## Additional resources

Explore more tools and documentation to help you get the most out of Automation Studio.

Essentials  
Browse foundational guides for creating an account, managing users, setting up APIs, and ensuring connectivity in the [Essentials hub](https://www.infobip.com/docs/essentials).

Support center  
Browse troubleshooting guides and frequently asked questions in the [Support center](https://support.infobip.com/library).

Use case library  
Explore real-world examples in our [Use case library](https://www.infobip.com/use-cases) to inspire your implementation.

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Ready to get started?

Design and automate customer engagement with Infobip Automation Studio.

Get started

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