# Chatbots

EARLY ACCESS  
IMPORTANT  
Chatbots is available as an Early Access feature. To get access or learn more, contact your dedicated account manager or [Support](mailto:support@infobip.com).

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Chatbots is a no-code chatbot builder within Automation Studio for designing, deploying, and managing automated conversation flows across messaging channels.

Use Chatbots to build, automate, and personalize customer interactions at scale: from support and onboarding to sales interactions, all without writing code.

New to Chatbots?  
Follow the [create chatbot guide](https://www.infobip.com/docs/automation-studio/chatbots/manage-chatbots/create-chatbot) to build and deploy your first automated conversation flow.

Looking for specific documentation?  
Go directly to [Build chatbots](https://www.infobip.com/docs/automation-studio/chatbots/build-chatbots), [Manage chatbots](https://www.infobip.com/docs/automation-studio/chatbots/manage-chatbots), [Components](https://www.infobip.com/docs/automation-studio/chatbots/components), or [Templates](https://www.infobip.com/docs/automation-studio/chatbots/templates).

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## Explore Chatbots

[Build chatbots](https://www.infobip.com/docs/automation-studio/chatbots/build-chatbots)  
Design conversation flows using dialogs, elements, attributes, keywords, and logic in the visual editor.

[Manage chatbots](https://www.infobip.com/docs/automation-studio/chatbots/manage-chatbots)  
Create, configure, activate, duplicate, export, and delete chatbots.

[Components](https://www.infobip.com/docs/automation-studio/chatbots/components)  
Create and manage reusable conversation building blocks you can share across multiple chatbots.

[Templates](https://www.infobip.com/docs/automation-studio/chatbots/templates)  
Start faster with predefined or custom templates for common conversation flows.

[Administration](https://www.infobip.com/docs/automation-studio/administration)  
Configure chatbot settings, permissions, and account-level configurations.

[Policies](https://www.infobip.com/docs/automation-studio/administration/policies)  
Understand data retention policies, compliance requirements, and conversation archiving.

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## Key capabilities

Automated conversations  
Design dialog-based flows that guide customers through support, onboarding, or sales interactions without human intervention.

Multi-channel deployment  
Deploy chatbots across WhatsApp, SMS, Viber, Facebook Messenger, and other messaging channels from a single builder.

No-code builder  
Build conversation flows using a visual editor. Add dialogs, elements, and logic without writing code.

Reusable components  
Create conversation building blocks once and share them across multiple chatbots for consistent, maintainable flows.

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## AgentOS integration

Hand off chatbot conversations to live agents when customers need additional support.  
Trigger journeys from chatbot interactions or hand off to a journey mid-conversation.  
Use customer profile data to personalize chatbot responses and update profiles based on conversation outcomes.  
Combine rule-based chatbot flows with AI-powered agents for more flexible, intelligent conversations.

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## Additional resources

Explore more tools and documentation to help you get the most out of Chatbots.

Essentials  
Browse foundational guides for creating an account, managing users, setting up APIs, and ensuring connectivity in the [Essentials hub](https://www.infobip.com/docs/essentials).

Support center  
Browse troubleshooting guides and frequently asked questions in the [Support center](https://support.infobip.com/library).

Use case library  
Explore real-world examples in our [Use case library](https://www.infobip.com/use-cases) to inspire your implementation.

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Ready to get started?  
Build and deploy automated chatbots across your messaging channels.

Get started