Chatbot integrations let you connect Chatbots with external APIs and services to retrieve data perform actions and personalize conversations

Customer Profiles  
Retrieve and update end user data from Customer Profiles to personalize chatbot conversations

Inbox  
Transfer conversations from the chatbot to a human agent in Inbox when intervention is needed

External contact center solutions  
Integrate Chatbots with third-party CCaaS or CRM solutions using the Inbox API

Other integrations  
Connect Chatbots with external platforms and internal tools available in the Infobip marketplace
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