# Journeys EARLY ACCESS IMPORTANT **Journeys** is available as an **Early Access** feature. To get access or learn more, contact your dedicated account manager or [Support](mailto:support@infobip.com). ___ **Journeys** is a visual, no-code solution within **Automation Studio** for designing and automating multi-channel customer communication flows. Use Journeys to design, automate, and personalize customer communication across every channel: from personalized messaging and behavior-based triggers to multi-channel automation, all on a drag-and-drop canvas. NOTE When you sign up for Journeys, you automatically get access to [Customer Profiles](https://www.infobip.com/docs/customer-profiles), the Infobip customer data platform, where customer profiles, attributes, and events are stored and managed. ___ ## Before you begin [#before-you-begin] Before building journeys, configure your account settings and user access. For more information, see: - [Account settings](https://www.infobip.com/docs/essentials/manage-my-account/account-settings) - [Manage users](https://www.infobip.com/docs/essentials/manage-my-account/manage-users) - [Manage roles](https://www.infobip.com/docs/essentials/manage-my-account/manage-roles) Next, enable the [communication channels](https://www.infobip.com/docs/product-documentation#communication-channels) that you plan to use and import customer data into the Customer Profiles platform. Person profiles and events stored in Customer Profiles provide the data used in Journeys. - Add customer profiles and events to [Customer Profiles](https://www.infobip.com/docs/customer-profiles). - Define what customer actions trigger a journey using [Events](https://www.infobip.com/docs/customer-profiles/events). New to Journeys? See the [Before you begin](#before-you-begin) section to set up your account, then [create your first journey](https://www.infobip.com/docs/automation-studio/journeys/manage-journeys/create-journey#create-your-first-journey). Looking for specific documentation? Go directly to [Journey editor](https://www.infobip.com/docs/automation-studio/journeys/journey-editor), [Journey elements](https://www.infobip.com/docs/automation-studio/journeys/journey-elements), [Templates](https://www.infobip.com/docs/automation-studio/journeys/templates), or [Performance](https://www.infobip.com/docs/automation-studio/journeys/manage-journeys/performance). ___ ## Explore Journeys ### Manage journeys View, search, filter, edit, duplicate, stop, and delete journeys from the Journeys page. ### Journey editor Design journeys on a drag-and-drop canvas. Add elements, connect steps, and configure each node without writing code. ### Journey elements Add entry points, communication channels, IVR, functions, and integrations to your flows. ### Templates Start faster with predefined or custom journey templates for common communication flows. ### Performance Review campaign metrics, channel reports, IVR insights, SFTP import data, MEP consumption, and advanced analytics. ### Frequency capping Limit how many messages a customer can receive within a specific time period to prevent over-messaging. ___ ## More resources ### Tags Organize journeys with campaign tags. Filter and group journeys by tag across the Journeys page. ### Send-time optimization Automatically send messages at the time each customer is most likely to engage, based on historical behavior. ___ ## Key capabilities ### Visual builder Design journeys on a drag-and-drop canvas without writing code. Add elements, connect steps, and configure each node visually. ### Flexible entry points Trigger journeys from profile changes, real-time events, inbound messages, scheduled dates, external API calls, or SFTP imports. ### Behavior-based communication Branch the journey based on customer actions. Use wait-for-event elements to pause and react to responses, purchases, or profile updates. ### Send-time optimization Automatically send messages at the time each customer is most likely to engage, based on historical behavior. ### Advanced analytics Access standard and custom dashboards, funnel analytics, A/B test results, and channel-level performance metrics. ### Journey versioning Update active journeys while maintaining version history. Compare or roll back versions without interrupting participants already in progress. ___ ## AgentOS integration Send bulk one-time campaigns to large audiences using journey-defined segments. Hand off journey participants to live agents for assisted support when needed. Trigger journeys from chatbot interactions or hand off to a journey mid-conversation. Use persons, companies, segments, tags, attributes, and events from Customer Profiles as journey triggers and personalization data. ___ ## Available channels Journeys supports **11 communication channels**. Combine them freely within a single journey to reach customers on their preferred platforms. NOTE Available channels depend on which channels are enabled in your Infobip account. Contact your account manager to enable additional channels. [SMS](https://www.infobip.com/docs/sms) [Email](https://www.infobip.com/docs/email) [WhatsApp](https://www.infobip.com/docs/whatsapp) [Viber](https://www.infobip.com/docs/viber) [Voice](https://www.infobip.com/docs/voice-and-video) [Mobile Push & In-app](https://www.infobip.com/docs/mobile-push) [RCS](https://www.infobip.com/docs/rcs) [MMS](https://www.infobip.com/docs/mms) [Apple Messages](https://www.infobip.com/docs/apple-messages-for-business) [Messenger](https://www.infobip.com/docs/facebook-messenger) [LINE](https://www.infobip.com/docs/line) ___ ## Additional resources Explore more tools and documentation to help you get the most out of Journeys. ### Essentials Browse foundational guides for creating an account, managing users, setting up APIs, and ensuring connectivity in the [Essentials hub](https://www.infobip.com/docs/essentials). ### Support center Browse troubleshooting guides and frequently asked questions in the [Support center](https://support.infobip.com/library). ### Use case library Explore real-world examples in our [Use case library](https://www.infobip.com/use-cases) to inspire your implementation. ___ Ready to get started? Design and automate multi-channel customer communication with Journeys. [Get started](/signup)