Coming soon
SHINY NEW THINGS
In the sections below, you can find all Conversations improvements and new features we plan to publish for the GINGER release on May 8, 2024.
Whats New? | Learn More |
---|---|
Calls | Enhance waiting strategy to play position estimate |
Email channel | Improvement of message delivery report |
Calls
The upcoming release will introduce enhancements to the waiting strategy for calls, with a primary focus on improving the customer experience within the call center environment. One significant improvement involves providing callers with an estimated waiting position in the queue. This transparency empowers customers to better manage their expectations, ultimately reducing frustration and enhancing overall satisfaction with the call center service.
Improvement of message delivery report
With this improvement, you will be able to identify recipients who have not received the email because of its failed status, along with the status of each message recipient, accessible via the tooltip.