Coming soon
Shiny new thingsIn the sections below, you can find all Conversations improvements and new features we plan to publish for the LAVENDER release on October 9, 2024.
Blocklisted numbers
This feature will be available globally with the October release. Check the Blocklisted numbers (opens in a new tab) section for more info.
Simplified user experience for new conversation creation
The new conversation creation process will be simplified by:
- Removing unnecessary steps: The process will be streamlined by eliminating the need for users to manually enter numbers in a textbox, reducing clicks and simplifying data entry.
- Enhanced validation: Validation of all visible fields will be improved to guide agents more effectively, reducing errors and improving data accuracy.