# Embeddable Conversations

Currently, our **Embeddable Conversations** solution supports only the [**agent experience**](https://www.infobip.com/docs/conversations/agent-guide), with a limited set of features, including:

- **List of conversations**
- [**Conversation history**](https://www.infobip.com/docs/conversations/agent-guide#conversation-history-agent-guide-on-web) (including message viewing and reply capabilities)

To use the Embeddable Conversations solution, you must provide an **authorization token**. For instructions on generating one, see the [Authorization](https://github.com/infobip/infobip-inbox/wiki/Authorization) article.

By combining WebSDK, iFrame, and web component you can create customized code tailored to your specific needs and preferences. Refer to the section below for more information about these technical variants.

## Technical variants of the embeddable solution

The Embeddable Conversations solution is available in three different formats:

1. **[Embeddable WebSDK](https://github.com/infobip/infobip-inbox/wiki/Inbox-SDK)**
2. **[Embeddable iFrame](https://github.com/infobip/infobip-inbox/wiki/Inbox-iFrame)**
3. **[Embeddable web component](https://github.com/infobip/infobip-inbox/wiki/Inbox-Web-Component)**

## Compatibility with X [#compatibility-with-x-conversations]

The Embeddable Conversations **agent experience** (conversations list and history) can be used **with or without the [X concept](https://www.infobip.com/docs/customer-engagement-with-x)**.

## Supported channels and content types [#supported-channels-conversations]

At this stage, we support the following channels and their respective content types:

- [**SMS**](https://www.infobip.com/docs/sms)
    - Text
- [**Live Chat**](https://www.infobip.com/docs/live-chat)
    - Text
- [**WhatsApp**](https://www.infobip.com/docs/whatsapp)
    - Text
    - Image
    - Video
    - Audio
    - Document
    - Sticker
    - Template
- [**Messenger**](https://www.infobip.com/docs/facebook-messenger)
    - Text
    - Image
    - Video
    - Audio
    - Document
    - Sticker
    - File
- [**RCS**](https://www.infobip.com/docs/rcs)
    - Text
    - Image
    - Video
    - Audio
    - Document
    - Sticker
    - File

## New channel support – Coming soon