# Platform search

EARLY ACCESS
Important
This feature is released as **Early Access**. For more information, contact [Support](mailto:support@infobip.com) or your dedicated account manager.

Use the **Search** bar at the top of the page to quickly find content across the entire Infobip platform. Global search covers all areas of the platform, including items in both the **primary** and **side navigation**.

Search works with **text-based queries** to find matching content. The results are displayed in the search interface, where you can filter them by category to narrow down your findings.

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## Search permissions and visibility

Search results are **[permission-based](https://www.infobip.com/docs/essentials/manage-my-account/manage-roles)**:

- You only see results from areas you already have **access** to. For example, you can search flows only if you have access to Moments.
- Results follow the **existing permission model** for your account.

By default, search shows results from all accessible areas. You can apply filters to focus on specific categories.

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## Search filters

The following **filters** are available to help you narrow down your search results:

| Filter | Description | Visibility |
| --- | --- | --- |
| Channels | Searches across communicationchannels. | This filter is always shown. |
| Campaigns | Searches through [Broadcasts](https://www.infobip.com/docs/broadcast) and [Flows](https://www.infobip.com/docs/moments/manage-flow). | Shown if there is at least one broadcast or one flow available. |
| Conversations | Searches messages in [Conversations](https://www.infobip.com/docs/conversations). | Shown if there is at least one message in the inbox. |
| Chatbots | Searches through [chatbots](https://www.infobip.com/docs/answers). | Shown if there is at least one chatbot available. |
| Users | Searches through [users](https://www.infobip.com/docs/essentials/manage-my-account/manage-users). | This filter is always shown since there is always at least one user. |
| Seats | Searches through [Conversations seats](https://www.infobip.com/docs/essentials/manage-my-account/account-settings#seats). | Shown if at least one Conversations seat is assigned (for the account the user is logged into). |
| Agents | Searches through agents inside [Conversations settings](https://www.infobip.com/docs/conversations/conversations-setup). | Shown if there is at least one agent available. |
| Contacts | Searches through [person](https://www.infobip.com/docs/people/get-started#person-profile) and [company profiles](https://www.infobip.com/docs/people/get-started#company-profile). | Shown if there is at least one person or one company available. |
| Product docs | Searches Infobip [product](https://www.infobip.com/docs/product-documentation) andAPIdocumentation. | Shown only when the portal language is set to English. |

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## How to search the Infobip platform

To search the Infobip platform:

1. [Log in](https://portal.infobip.com/login) to your Infobip account.
2. Select the **Search** bar at the top of the page and enter your search term.
3. View the search results. Filters appear based on where your search term is found across different areas of the platform.
4. Select the item you want to open:
   - For most items, you are directed to the related page within the platform.
   - For **Product docs** items, a new tab opens with the [Product Documentation](https://www.infobip.com/docs) page.

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## Autocomplete

**Autocomplete** displays matching results as you type. This helps you identify relevant items without submitting a full query.

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## Keyboard shortcuts

Use the following keyboard shortcuts to navigate search results:

- `↑` / `↓` - Move between results
- `Enter` - Open the selected result
- `Ctrl + Enter` - Show all results
- `Esc` - Close search

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## Conversations search tips

When searching within **[Conversations](https://www.infobip.com/docs/conversations)**, you can use special operators to refine your search results:

- **`+`** signifies AND operation (both terms must be present)
- **`|`** signifies OR operation (either term can be present)
- **`-`** negates a single token (excludes the term)
- **`" "`** wraps tokens to search for an exact phrase
- **`( )`** signifies precedence for grouping operations

Important
The **default operator** between search terms is **OR**, not AND. This is especially important when using the negation operator (`-`), as it behaves as **OR NOT** by default For example, searching for `Payment -Invoice` returns results that contain Payment OR do not contain Invoice not results that contain Payment AND do not contain Invoice

**Examples**:

- **`Payment + Invoice`** - Returns only results containing both Payment AND Invoice
- **`Payment | Invoice`** - Returns results containing either Payment OR Invoice
- **`Payment -Invoice`** - Returns results containing Payment OR results that do not contain Invoice
- **`(Payment + Invoice) | Refund`** - Returns results with both Payment and Invoice or results with Refund
- **`"Payment received"`** - Returns results with the exact phrase Payment received

Note
You cannot use textual operators like AND, OR, or NOT directly in your search You must use the special syntax symbols (`+`, `|`, `-`) instead.