# Account access

Infobip provides several secure and user-friendly ways to access your account. This section explains how to log in, use Single Sign-On (SSO), and reset your password if needed.

You can access your account from the [Infobip homepage](https://www.infobip.com/) or directly through the [Infobip web interface](https://portal.infobip.com/login) using one of the following methods:

- **Email** and password
- **Username** and password
- **Google account**
- **GitHub account**
- **Single Sign-On (SSO)**

## Two-factor authentication (2FA)

To protect your account, Infobip requires a [two-factor authentication (2FA)](https://www.infobip.com/docs/2fa-service) check when you log in from a new device.

1. After entering your credentials, you receive a **one-time code (OTP)** by SMS, Voice, or Email.
2. Enter the OTP in the web interface to authorize the device.

Once a device is authorized, you will not be prompted for 2FA during subsequent logins from that same device. If you access the interface from another device, you will need to complete 2FA again.

To select your preferred two-factor authentication (2FA) channel, follow the steps explained [here](https://www.infobip.com/docs/essentials/manage-my-account/manage-users#channel-selection-for-2fa). This mechanism ensures that only trusted devices can access your Infobip account.

Note
You can find the [Service terms and conditions](https://www.infobip.com/policies/service-terms-conditions) and [Privacy policy](https://www.infobip.com/policies) at the bottom of the login page. For any questions or issues, contact [Support](mailto:support@infobip.com) or your dedicated account manager.

## Log in with email or username

Log in using the **email** or **username** and password you created during signup. If you cannot remember your password, select [Forgot your password?](https://portal.infobip.com/login/forgotten-password) on the login page to create a new one.

You can select the interface **language** from the **upper-right corner** of the login page. This setting determines the language used throughout the Infobip web interface.

## Log in with Single Sign-On (SSO)

If [SSO is configured](https://www.infobip.com/docs/essentials/manage-my-account/account-settings#configure-single-sign-on-sso-security-settings) for your account, you can log in by accessing the dedicated **SSO (SP Initiation) URL** created during the setup process, or through the login flow described below.

For example:

https://portal.infobip.com/login/saml/contoso/

Your login flow may vary depending on your identity provider’s configuration. A typical SSO login flow includes the following steps:

1. Select **Login with SSO** on the login page.
2. Enter your email address and select **Continue**.
3. *(Optional)* If prompted, enter your **SP Initiation URL**. This appears if the email you entered is associated with multiple SSO configurations. For example, if a user (jack@jack.com) belongs to two separate accounts that both use SSO, the system will request an identifier so the correct SSO configuration can be selected.
4. From the drop-down list, select the account you want to access. This step appears **only in specific setups** where **shared SSO** is enabled (one SSO configuration used across multiple accounts, and the user exists in more than one of those accounts).
5. Review the SSO group synchronization message and confirm by selecting **I understand**. This is shown **only** to users who have enabled **auto-create groups** in their SSO configuration and only when their group membership **has changed** on the identity provider’s side.

## Reset password

You can reset your password in one of two ways:

#### Option 1: From the login page

1. Select Forgot your password?
2. Follow the on-screen instructions.

#### Option 2: Through an account admin

A user with the [Account admin](https://www.infobip.com/docs/essentials/manage-my-account/manage-roles#general-roles-predefined-roles) role can initiate a password reset on your behalf:

1. Go to **Account settings** → **Users**.
2. Find and open the user’s profile.
3. Under **User details and security**, select **Password reset**.

In both cases, you will receive an **email containing a password reset link**. Follow the link to set your new password.

Note
In case you are still having trouble with login, contact your account manager or [Support](mailto:support@infobip.com) to confirm your username and check if you are allowed access to the Infobip web interface.