Send messages through Messenger by Facebook using the Infobip SaaS layer.

## Messenger over Answers

Use [Answers](https://www.infobip.com/docs/answers) to create custom chatbots with automated responses to interact with your customers. The following fields are specific to this chat app in Answers:

- [Send button for Messenger](https://www.infobip.com/docs/answers/chatbot-elements/channels#button)
- [Rich card message](https://www.infobip.com/docs/answers/chatbot-elements/channels#rich-card)
- [Carousel message](https://www.infobip.com/docs/answers/chatbot-elements/channels#carousel)

## Messenger over Conversations

Use [Conversations](https://www.infobip.com/docs/conversations) to enable customers to switch their chat from a chatbot to a live agent. Live agents can handle requests that a chatbot may not be able to handle.

## Messenger over API

You can send Messenger messages using one of the following options:

**Messenger API**

Use the [Messenger API](https://www.infobip.com/docs/api/channels/messenger) to send messages, get outbound message logs, get delivery reports, receive inbound messages, and receive opt-in/opt-out marketing events.

**Conversations API**

Use the [Conversations API](https://www.infobip.com/docs/api/customer-engagement/conversations) for live agent support and multi-channel workflows.