# Billing and usage ___ Check your balance, add money to it, set up automatic payments, and manage your plans, invoices, and billing address. To open **Billing and usage**: 1. Select the **Billing and pricing** icon in the web interface header. 2. Select **Billing and usage**. Your balance appears first on the page. The tabs depend on how your account is billed: - **Prepaid account:** Four tabs: **Payments**, **Active plans and channels** (**Active plans** on some accounts), **Invoices**, and **Billing address**. - **Postpaid account:** Only the **Invoices** tab. ___ ## Prepaid and postpaid accounts An account is billed in one of two ways: - **Prepaid:** You add funds to your balance, and your usage is charged against it. [Self-signup accounts](https://www.infobip.com/docs/get-started/account-administration/account-types-and-structures#account-types) are prepaid. - **Postpaid:** You receive an invoice afterward for what you used. Your balance shows the amount you owe. If your account was set up by an account manager, it can be prepaid or postpaid, depending on your agreed billing terms. Contact your account manager with questions about your billing terms or billing across sub-accounts. The steps for upgrading, adding funds, and setting up automatic payments apply only to prepaid accounts. ___ ## Upgrade to a paying account On a self-signup account, [add funds](#add-funds-and-set-up-payments) to your balance. Adding funds ends the free trial and moves your whole account to a paying account. For what changes after the trial, see [Continue after the trial](https://www.infobip.com/docs/get-started/build-and-go-live/free-trial#continue-after-the-trial). ___ ## Add funds and set up payments Add funds to your balance and set up automatic payments on the **Payments** tab or the **Fund your account** page. Before your first payment, the **Billing details** page opens. Select **Individual** or **Company**, enter your contact and billing information, and select **Submit**. The platform calculates tax based on these details, so make sure they are correct. A billing address is required for all payment methods. To update your details later, see [Billing address tab](#billing-address-tab). ### Choose how to add funds You can add funds in these ways: - [**One-time payment**](#make-a-one-time-payment) - [**Wire transfer**](#pay-by-wire-transfer) - [**Promo code**](#redeem-a-promo-code) - [**Auto recharge** and **Low balance recharge**](#set-up-automatic-payments) To see the options available for your account in one place, select **+ Add funds** in the **Billing and pricing** menu. The **Fund your account** page opens. You can combine **Low balance recharge** with other payment options. For example, make a one-time payment or set up automatic recharges, and enable low balance recharge as well. If your balance falls below the minimum between payments, it is refilled automatically. Available payment options and methods depend on your country and region. ### Make a one-time payment To make a one-time payment from the **Payments** tab: 1. Under **Add money to balance**, select **Add funds**. 2. On the **One-time payment** page, check your billing address. To change it, select **Edit**. 3. Under **Payment details**, enter the amount, or select a preset amount, and choose the currency. 4. Under **Payment method**, select a payment method, such as a card or PayPal. To pay by wire transfer, see [Pay by wire transfer](#pay-by-wire-transfer). 5. Check the **Transaction summary**, which shows the amount, VAT or tax, the total, and the amount added to your balance. Then select **Pay**. After the payment, you receive a confirmation. For card payments, the platform charges your card immediately. If your card supports **3-D Secure**, you might be redirected to the card issuer website to authorize the payment. For **PayPal**, you are redirected to PayPal to pay, and then back to the web interface. The platform does not store your card data. ### Pay by wire transfer To pay by wire transfer, generate a payment offer in the web interface, and pay it through your bank. Then upload the payment confirmation in the web interface. ### Redeem a promo code If you received a promo code, redeem it to add its amount to your balance: 1. On the **Payments** tab, under **Promo code**, select **Select** next to **Redeem a promo code**. 2. On the **Redeem code** page, check your billing address. To change it, select **Edit**. 3. Under **Coupon details**, enter the code, and select **Submit**. The amount is added to your balance automatically. If neither the **Payments** tab nor the **Fund your account** page shows **Promo code**, the option is not available for your account. ### Set up automatic payments If your **Payments** tab shows **Automatic payments**, select **Set up** next to one of these options: - **Refill on a specific day** (**Auto recharge** on the **Fund your account** page): Adds the amount you set on a schedule. Choose every month, every three months, or every year. After activation, the next charge date is shown. - **Refill when you run out of funds** (**Low balance recharge** on the **Fund your account** page): Refills your balance when it is low. Set the **Minimum balance** that triggers a payment, and the **Refill amount** to add. The platform then charges your card each time your balance falls below the minimum. For both options, enter your card details, and select **Pay**. The platform charges your card for the amount immediately, and you receive a confirmation. ___ ## Active plans and channels tab The **Active plans and channels** tab shows your products, services, and communication channels. For each, it shows monthly recurring fees, upcoming scheduled payments, estimated pay-as-you-go usage, and plan overages. It also shows the number of active agents and sessions. On this tab, you can upgrade or cancel active plans, and change your support package. ___ ## Invoices tab The **Invoices** tab is available on prepaid and postpaid accounts, to users with the [Account admin or Finance manager role](https://www.infobip.com/docs/get-started/account-settings/manage-roles#general-roles). It lists your invoices. To view an invoice, select it. To download it, select **Download**. ___ ## Billing address tab On the **Billing address** tab, check and update your billing details: your name or company name, address, postal code, and city. You cannot change the country, the region, or the VAT or tax ID after you save them. ___ Related pages [Go live](https://www.infobip.com/docs/get-started/build-and-go-live/go-live) Move from the free trial to production traffic. [Get help](https://www.infobip.com/docs/get-started/get-help) Diagnose common problems, prepare the information Support needs, and contact Support.