# Inbox EARLY ACCESS Important Inbox is available as an **Early Access** feature. To get access or learn more, contact your dedicated account manager or [Support](mailto:support@infobip.com). ___ **Inbox** is the human intelligence layer within **AgentOS** where human agents manage 1:1 customer communication. All customer conversations converge in Inbox regardless of their origin: journeys, chatbots, agentic AI, or direct customer contact. New to Inbox? Follow our [step-by-step guide](https://www.infobip.com/docs/inbox/get-started-with-inbox) to set up your account, configure channels, and start managing conversations. Looking for specific documentation? Go directly to [Inbox conversations](https://www.infobip.com/docs/inbox/inbox-conversations), [Inbox settings](https://www.infobip.com/docs/inbox/inbox-settings), [Calls](https://www.infobip.com/docs/inbox/calls-in-inbox), or [Messaging channels](https://www.infobip.com/docs/inbox/messaging-channels). ___ ## Explore Inbox Inbox conversations Manage customer interactions, respond to messages, use productivity tools, and track conversation history. Inbox settings Configure working hours, agent statuses, queues, routing rules, channels, and integrations. Calls in Inbox Handle audio and video calls, WebRTC, phone calls, and business calling through WhatsApp and Viber. Messaging channels Enable bidirectional communication across chat apps, email, social media, and Open Channel. Inbox mobile app Manage customer interactions on the go with the Inbox mobile app for smartphones. Inbox over API Build custom solutions using the Inbox API for messaging, conversation management, and automation. Reports Access detailed reports about conversations, queues, agents, channels, and customer satisfaction. Policies Understand data retention policies, compliance requirements, and conversation archiving. ___ ## Key capabilities Automation handoffs Conversations transfer from automation to human agents with full context preservation. Agents can seamlessly take over from chatbots, journeys, or AI agents whenever human expertise is needed. Inbox copilot AI assistant that provides context-aware suggested responses, retrieves knowledge from documentation in real time, and learns from human agent actions. Omnichannel conversations Manage conversations across channels including WhatsApp, SMS, Email, Live Chat, Voice, and social media within a unified interface. Conversation management Queues, routing, agent assignment, resolution handling, and conversation history tracking across all platform touchpoints. Quality assurance AI-powered analysis of conversation content. Identifies automation breakdowns and generates training data to improve AI and bot performance. Analytics Real-time monitoring of agent performance, workload, occupancy, and engagement rates. Automated sentiment analysis and quality metrics tracking. ___ ## AgentOS integration Receive conversations from Journeys and Chatbots with complete context for seamless human agent handoff. Seamless handoff between AI agents and human agents. AI-assisted responses through [Inbox copilot](https://www.infobip.com/docs/inbox/inbox-settings/productivity#inbox-copilot-inbox-ai). Send targeted messages to large audiences through omnichannel campaigns with advanced segmentation and personalization. Access customer profiles and complete interaction history. Use customer data for personalized responses. Monitor inbox performance with live analytics, predefined dashboards, and custom reports. ___ ## Available channels [WhatsApp](https://www.infobip.com/docs/whatsapp) [SMS](https://www.infobip.com/docs/sms) [Email](https://www.infobip.com/docs/email) [Live Chat](https://www.infobip.com/docs/live-chat) [Messenger](https://www.infobip.com/docs/facebook-messenger) [Instagram](https://www.infobip.com/docs/instagram) [Viber](https://www.infobip.com/docs/viber) [Telegram](https://www.infobip.com/docs/telegram) [RCS](https://www.infobip.com/docs/rcs) [LINE](https://www.infobip.com/docs/line) [KakaoTalk](https://www.infobip.com/docs/kakaotalk) [Apple Messages](https://www.infobip.com/docs/apple-messages-for-business) [Voice and Video](https://www.infobip.com/docs/voice-and-video) [Open Channel](https://www.infobip.com/docs/inbox/messaging-channels/open-channel) [Facebook Posts](https://www.infobip.com/docs/social-media/facebook-posts) [Instagram Posts](https://www.infobip.com/docs/instagram/posts) ___ ## Additional resources Explore more tools and documentation to help you get the most out of Inbox. Essentials Browse foundational guides for creating an account, managing users, setting up APIs, and ensuring connectivity in the [Essentials hub](https://www.infobip.com/docs/essentials). Support center Browse troubleshooting guides and frequently asked questions in the [Support center](https://support.infobip.com/library). Use case library Explore real-world examples in our [Use case library](https://www.infobip.com/use-cases) to inspire your implementation. ___ Ready to get started? Set up your Inbox environment and start managing customer conversations across all your channels. [Get started](https://www.infobip.com/signup)