# Inbox over API

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The **Inbox API** is a cross-channel communication platform that enables businesses to interact with customers through a single, unified API.

It allows you to integrate selected [Inbox features](https://www.infobip.com/docs/inbox#features) into your own systems and workflows based on your business needs.

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## What you can build with Inbox API

You can use the Inbox API to create custom solutions such as:

- **Admin dashboards**
- **Agent communication interfaces**
- **Custom waiting strategies**
- **Integrations with external bots** (welcome bot, mid-conversation bot, closing/satisfaction bot)

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## Core capabilities

The Inbox HTTP API supports:

- **Conversation threading**
- **Cross-channel messaging**
- **Agent, queue, and routing management**
- **Call center features**

You can choose to use only conversation threading, or combine it with agent and routing management if your use case requires it.

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## Automation options

The Inbox ecosystem supports automated communication through:

- [Automation Studio API](https://www.infobip.com/docs/api/customer-engagement/moments)
- [Journeys](https://www.infobip.com/docs/automation-studio/journeys)
- [External bots](https://www.infobip.com/docs/inbox/inbox-settings/integrations#external-bots)
- [Broadcast messaging](https://www.infobip.com/docs/broadcast/create)
- Customer data and segmentation over [Customer Profiles API](https://www.infobip.com/docs/api/customer-engagement/people) and [Customer Profiles](https://www.infobip.com/docs/customer-profiles)

For implementation details, refer to the full <apidocslink href="customer-engagement/conversations">Inbox API</apidocslink> documentation.

If you encounter issues, contact your dedicated account manager or the [Support](mailto:support@infobip.com) team.

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## Available channels

The Inbox API supports the following channels:

- [Apple Messages for Business](https://www.infobip.com/docs/apple-messages-for-business)
- [Calls](https://www.infobip.com/docs/inbox/calls-in-inbox) (Voice and Video)
- [Email](https://www.infobip.com/docs/email)
- [Instagram Messaging](https://www.infobip.com/docs/instagram/messaging)
- [KakaoTalk](https://www.infobip.com/docs/kakaotalk)
- [LINE](https://www.infobip.com/docs/line)
- [Live Chat](https://www.infobip.com/docs/live-chat)
- [Messenger](https://www.infobip.com/docs/facebook-messenger)
- [Open Channel](https://www.infobip.com/docs/inbox/messaging-channels#open-channel)
- [RCS](https://www.infobip.com/docs/rcs)
- [SMS](https://www.infobip.com/docs/sms)
- [Telegram](https://www.infobip.com/docs/telegram)
- [Viber Bots](https://www.infobip.com/docs/viber/bots)
- [Viber Business Messages](https://www.infobip.com/docs/viber/business-messages)
- [WhatsApp](https://www.infobip.com/docs/whatsapp)