# Get started with Inbox API

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You cannot enable the Inbox API on your own. Your dedicated account manager or [Support](mailto:support@infobip.com) must perform the initial setup.

Before setting up Inbox over API according to your preferences, complete the following prerequisites:

1. Create an [Infobip account](https://www.infobip.com/docs/essentials/getting-started/create-an-account) (if you do not already have one) by completing the platform onboarding.
2. **Enable the Inbox API for your account**. To activate this solution, contact [Support](mailto:support@infobip.com) or your dedicated account manager.
3. Enable the [communication channels](https://www.infobip.com/docs/inbox/inbox-over-api#available-channels) you want to use with the Inbox API. **Note** Live Chat is available by default.
4. [Configure senders](https://www.infobip.com/docs/inbox/inbox-settings/basic-settings#senders-configuration-queues).

The [Inbox settings](https://www.infobip.com/docs/inbox/inbox-settings) guide will walk you through creating users and agents (including assigning agent and supervisor roles), and configuring queues and routing.

After completing the prerequisites and enabling Inbox over API:

- You can create users and agents, and assign roles such as agent or supervisor.
- You can configure queues and routing either via the API or the web interface.

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