Channels settings allow you to configure and optimize how your contact center handles communications across different channels.

This includes managing **callback options**, **call links**, **call wrap-up times**, **call add-ons**, and **email settings**.
 
## Calls

To learn more about the Calls features, refer to the following sections:

- [Recordings](https://www.infobip.com/docs/inbox/calls-in-inbox/set-up-calls#recordings)
- [Callback](https://www.infobip.com/docs/inbox/calls-in-inbox/set-up-calls#callback)
- [On-hold messages](https://www.infobip.com/docs/inbox/calls-in-inbox/set-up-calls#on-hold-messages)
- [Transfer](https://www.infobip.com/docs/inbox/calls-in-inbox/set-up-calls#call-transfer)
- [Call timeout](https://www.infobip.com/docs/inbox/calls-in-inbox/set-up-calls#call-timeout)
- [Call wrap-up](https://www.infobip.com/docs/inbox/calls-in-inbox/set-up-calls#call-wrap-up)
- [Missed call handling](https://www.infobip.com/docs/inbox/calls-in-inbox/set-up-calls#missed-call-handling)
- [Call link](https://www.infobip.com/docs/inbox/calls-in-inbox/set-up-calls#call-link)
 
## Email

To learn more about the Email channel settings in Inbox, refer to the following section:

- [Email](https://www.infobip.com/docs/inbox/messaging-channels/email)
 
## Channels

Selecting **Channels** opens a page where you can explore and configure all available communication channels. Engage your customers using no-code tools or directly via API.
 
## Numbers

Refer to the [Numbers](https://www.infobip.com/docs/numbers) documentation to learn more about the service.