Instagram Messaging, part of the Infobip social media portfolio, allows you to have direct communication with businesses and resolve inquiries over their preferred platform.
Some of the main goals Instagram Messaging aims to achieve:
- Solve any customer inquiry through Infobip over any Instagram business page without the need to use the Instagram app
- Increase brand value with faster and more focused handling of customers' messages
- Give agents a 360° degree view of customer profiles and full conversation history all in one place – helping them unlock valuable insights and provide fast and personalized customer support
- Work from anywhere capabilities. Having a cloud solution enables agents to provide customer support from their desktop, tablet, or mobile phone – all they need is an internet connection
- Automation. Reduce repetition with easy-to-setup workflows, chatbots, or IVR and offload work from agents so they can focus on higher priorities