Communication Templates

Templates are useful when you want to provide consistent communication experience to mobile app users. Additionally, it saves you the time to create and personalize this communication.

For example, use different push custom payload to manage notification processing. Also, with the custom payload you can manage how the mobile application behaves when the user taps/clicks the notification.  For example, displaying a short alert in the news feed or landing to a full article.

Refer to the Send Push over Broadcast article for more information or use different Flow templates to engage with mobile app users based on their recent activities.

Broadcast Templates

Broadcasts are ideal for one-time communication.

Read more in the Send Push over Broadcast article.

Here’s how to create a broadcast template:

1. Log in to the web interface.
2. Navigate to Moments, click the TEMPLATES tab, select Broadcast Templates and then click CREATE TEMPLATE.

3. Choose Push as your channel. Type in the necessary details such the sender, push message title, and the message content. Select the Show in-app notification check box. If you wish to include rich content, enter the image URL, custom payload (key and value).

4. Under the Advanced options, you can set up things like the validity period, message sending speed, as well as define notification options and data payload.

5. Name your broadcast template and click SAVE BROADCAST TEMPLATE.

To create a new broadcast based on an existing broadcast template, follow these steps:

1. Navigate to Moments > Templates > Broadcast Templates and then select one of your existing push templates.
   You can use the existing push template as is or you can edit it before sending your broadcast. Additionally, you can set scheduling options.

2. Click ANALYZE to review your push notification.

3. Click LAUNCH to send your broadcast notifications.

Flow Templates

Flows are used to support customer journeys. Refer to the Send Push over Flow article for more information.

Here’s how to create a Flow template:

1. Log in to the web interface.
2. Navigate to Moments, click the Templates tab, select Flow Templates, and then click CREATE TEMPLATE.

3. To build your Flow, click One-time audience, and then click START BUILDING. For more details on how to create an entire Flow from scratch, refer to the Create Flow article.
4. Once you’re done within building your Flow, save it as a template.

If you want to use an existing Flow template, follow these steps:

1. Navigate to Moments > Templates > Flow Templates, find the existing template you want to use (or use the search option) and click USE if you want to use this template or click EDIT if you want to edit this template.
2. Name your template, click VALIDATE and then click LAUNCH NOW to start the flow.

Take a look below to see a list of predefined templates and example tutorials that we encourage you to use for building your communication campaigns:

• Welcome series - Send a mobile app message to welcome new users to your product or service.
• Login reminder for mobile users - Send a mobile app message to provide the user a login reminder or authorize access to your app or site.
• Engage new mobile users - Reach out to your new app users to increase engagement and encourage app usage.
• Engage inactive mobile users - Reach inactive users of your app to encourage them to return and engage
• Favorite Reminder for mobile users - Remind users that they have items in their shopping cart marked as favorite and encourage purchase completion.
• Abandoned cart reminder for mobile users - Reach out to users who have items in their shopping cart but have still not completed their order.