Communication Templates

Templates are useful when you want to provide consistent communication experience to mobile app users. Additionally, it saves you the time to create and personalize this communication.

For example, use different push custom payload to manage notification processing. Also, with the custom payload you can manage how the mobile application behaves when the user taps/clicks the notification.  For example, displaying a short alert in the news feed or landing to a full article.

Refer to the Send Push over Broadcast article for more information or use different Flow templates to engage with mobile app users based on their recent activities.

Broadcast Templates

Broadcasts are ideal for one-time communication.

Read more in the Send Push over Broadcast article.

Here’s how to create a broadcast template:

1. Log in to the web interface.
2. Navigate to the Communicate module, click the TEMPLATES tab, select Broadcast Templates and then click CREATE TEMPLATE.

3. Choose Push as your channel. Type in the necessary details such the sender, push message title, and the message content. Select the Show in-app notification check box. If you wish to include rich content, enter the image URL, custom payload (key and value).

4. Under the Advanced options, you can set up things like the validity period, message sending speed, as well as define notification options and data payload.

5. Name your broadcast template and click SAVE BROADCAST TEMPLATE.

To create a new broadcast based on an existing broadcast template, follow these steps:

1. Navigate to the Communicate module > Templates > Broadcast Templates and then select one of your existing push templates.
   You can use the existing push template as is or you can edit it before sending your broadcast. Additionally, you can set scheduling options.

2. Click ANALYZE to review your push notification.

3. Click LAUNCH to send your broadcast notifications.

Flow Templates

Flows are used to support customer journeys. Refer to the Send Push over Flow article for more information.

Here’s how to create a Flow template:

1. Log in to the web interface.
2. Navigate to the Communicate module, click the Template tab, select Flow Templates, and then click CREATE TEMPLATE.

3. To build your Flow, click One-time audience, and then click START BUILDING. For more details on how to create an entire Flow from scratch, refer to the Create Flow article.
4. Once you’re done within building your Flow, save it as a template.

If you want to use an existing Flow template, follow these steps:

1. Navigate to the Communicate module > Templates > Flow Templates, find the existing template you want to use (or use the search option) and click USE if you want to use this template or click EDIT if you want to edit this template.
2. Name your template, click VALIDATE and then click LAUNCH NOW to start the flow.