Use Cases

Check out how you can use our various solutions in real-life scenarios.


Make your employees feel safe and engaged with relevant back to the office information

Make sure that your rider and driver can talk to each other anonymously and arrange a hassle-free pick-up.

Send timely order notifications to your customers for the best shopping and delivery customer experience.

Prevent card fraud by using Viber alert messages.

Use a chatbot on your Facebook page to advise, navigate, and resolve customer's requests.

Allow sellers and their customers to talk to each other on your platform via anonymous and secure calls.

Send a notification to your customers as a reminder when their policy is about to expire.

Continue driver registration with WhatsApp messages and complete it via our cloud contact center.

Use WhatsApp message templates to send verification codes to your customers.

Provide info about tickets, refunds, etc. to your customers, via chatbot or with the help of an agent

Provide information about your customers’ loyalty points and discounts to ease their purchase.

Automate your food ordering process

Build a flow to welcome your end users who just installed the mobile application.

Build a flow to engage with the app users based on the items they looked at while browsing your catalog.

Increase your VIP customers' satisfaction by announcing discounts and providing promo codes early on.

Raise your customers' trust by informing them instantly about high-priority alerts and important changes using Voice.

Promote your mobile app and offer flexible payment terms using images and web links through RCS.

Use Media Message Templates to send return shipping labels to your customers.

Inform your customers that their order is on the way and schedule delivery details while protecting your customers’ privacy.

Provide account status using a chatbot

Upgrade to RCS Business Messaging to boost engagement and drive sales using promotional content.

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