Use Cases
Check out how you can use our various solutions in real-life scenarios.
Provide Support for Delivery Inquiry
Send relevant information to your customers regarding their orders.
Learn how 2-way flows and RCS help you send order confirmation automated messages.
Use Media Message Templates to send order delivery confirmation to your customers.
Welcome Your Loyalty Club Members
Build a flow to welcome your new loyalty club members and encourage new purchases.
Collect your safety cameras biometrics from ridesharing vehicles using our IoT connectivity.
Control energy resources and create smarter distribution while keeping track of users' consumption.
Help your customers get support via the channel that suits them the most
Re-Engage Inactive App Users
Send scheduled notifications to reach and win back your dormant mobile app users.
Convert Trial Users to Paying Customers
Track visitors` behavior and reach out to help them make decisions about your products or services.
Engage Customers With Birthday Messages
Create special moments on special days to let customers know you are thinking of them all year round.
Effectively Onboard New Customers
Greet and quickly engage new customers with welcome messages and special offers.
Win Back Cart Abandoners
This custom-built communication solution will motivate shoppers to complete their online purchases.
Invite your customers to download your mobile application.
Use Media Message Templates to send videos to your customers.
Add an extra layer of security that requires users to use both their online password and their mobile phone to verify their identity to access a service or a web app.
Use API to notify your customers where their package or item has been delivered by sharing the delivery location.
Increase the conversion rate of targeted promo campaigns combining Viber with SMS as failover channel.
Send Promo Campaign Reminders
Increase the conversion rate of targeted promo campaigns.
Arrange Meetings With Your Customers
Increase customer interactions and achieve a significant growth in meeting requests using Viber.
Make Your Customers’ Voice Matter
Listen to your customers' feedback to improve your products.
Enable end users to check the delivery status of their order.