Send High-Priority Voice Alerts

Reach out to your end users in an instant using Voice and Video. For example, in a scenario when an unauthorized change happens on their bank account or if the controller inside a manufacturing facility raises an alert to its owners.

You can convert text-to-speech using some of the available languages and voices or you can pre-record an audio file containing the message that you want to play to your customers.

This tutorial shows how you can easily integrate Voice to notify your customers about any type of alerts according to your previous arrangement.

Process Workflow

IMPLEMENTATION STEPS

Steps over API

1. Arrange alerting notifications thresholds with your customers or events that will trigger the call (such as unauthorized account access, money withdrawals, different alerts in the industry facility of your customers, etc.)

2. Implement an API call towards Infobip once the agreed threshold/event has been met.

Request example would look like this:

{
   "bulkId": "BULK-ID-123",
   "messages": [
      {
         "from": "3859111111111",
         "destinations": [
            {
               "to": "385912222222",
               "messageId": "MESSAGE-ID-123"
            }
         ],
         "text": "Hello, this is Your Bank notification. Your account has been accessed. If it wasn't you please contact our support asap or press 1 to be connected with our agent. ",
         "language": "en",
         "voice": {
            "name": "Joanna",
            "gender": "female"
         },
         "maxDtmf":1
      },
	  { 
        "if": "dtmf",
        "equals": "1",
        "transferTo": "385913333333"
    }

Read more on how to implement Infobip Voice API.