Scaling Platform Interactions in Healthcare
CX in Healthcare is evolving at a vast rate.
As a matter of fact, a recent study by Deloitte found that CX has risen to a top priority among healthcare executives.
However, decision-makers in the industry are still facing a fair number of challenges.
Some of these include:
- Tailoring digital solutions to improve customer engagement;
- Determining communication preferences to customize customer engagement;
- Securing loyalty, as patients have more choices on where to get their care;
- Matching digital offerings with the right customers;
- Understanding how to communicate in an in-person and virtual world.
Download this eBook to garner some valuable insights that will help you bolster your healthcare CX strategy.