Find the answers to:
- What are the steps to take to turn a multichannel contact centre into an omnichannel contact centre?
- How to measure the ROI of omnichannel? Are there any quick wins that can use to show to senior management?
- Is there anything that successful omnichannel implementations have in common? Any pitfalls to avoid?
- How do you believe customers will be communicating with businesses in 5 years’ time?