The percentage of smartphones in global mobile penetration is rapidly rising, creating an explosion in smartphone application production. These apps are primarily consumed and downloaded over various app stores, such as Apple Store or Google Play. The problem businesses and start-ups often face when offering apps are lower conversion rates as a by-product of crowded marketplaces, which offer an array of apps with similar functionalities.
Two weeks ago, the first ever App Promotion Summit took place in the Jumeirah Carlton Tower, London. There, Infobip once again took centre stage. Our representatives Ivan Maksic and Rube Huljev were showcasing Infobip's expertise in mobile, focusing on app engagement and conversion.
There are now 780k active apps in the Apple App Store and 620k in Google Play. Getting noticed is harder than ever and app distribution presents the biggest challenge. App Promotion Summit tackled this major issue, one that a vast majority of key mobile players have a stake in: how can you ensure that as many people as possible know about and use your app? Turning an app into a serious business resource requires engaging a targeted audience, which prompted the gathering of leading industry professionals, such as the Director of Business Development at Distimo, Richard Pidgeon, Meaghan Fitzgerald, Head of Marketing at 23snaps and many more.
We at Infobip realise that SMS is crucial for modern app engagement; it's a unique way to tackle both aforementioned problems. Additionally, SMS is making it easier for potential users to find and install their apps, which results in higher conversion rates. For those that succeed, the rewards are as big as they can get. A growing mobile user base means higher app store placements and a continuous circle of user acquisition.
Infobip’s regional executive Ivan Maksic held a presentation showcasing the benefits of SMS app download and usage engagement. Here are some of his thoughts:
“SMS is often overlooked as a tool to boost app engagement and downloads. Sending a download link via SMS hits the sweet spot where engagement, nurturing and promotion come together, at the same time without being overly or overtly invasive. We can thank the popularity and ubiquity of SMS for that.”
Yes, getting users to install the app is the first and most crucial step. Modern users are anything but patient and businesses get only one chance to grab the attention of their potential customer. On a larger screen, i.e. PC or tablet, where more apps compete for your attention and your wallet, the window to attract the user is even smaller. Fortunately, a business can provide their potential customers a quick and hassle-free way around those potholes.
SMS OFFERS INSTANTANEOUS DELIVERY AND APP DELIVERY CONTROL
When using SMS, delivery is almost instantaneous, which means the user gets the link to download the app in seconds. Compare that to the minutes it takes to get the conversion from a desktop computer or a laptop from the app store, or to download the app to one’s mobile phone, SMS is a definite and noticeable improvement in terms of speed and customer satisfaction. The SMS delivery mechanism ensures that people download a specific app when they get to the app store, and not a similar app from a competitor.
A UBIQUITOUS COMMUNICATIONS CHANNEL
SMS is the only technology that is truly standardised between all mobile operators on a global scale. As a result, SMS connects everyone in the world; it works on all existing mobile phones. SMS does not require an active data connection, so it can be received at any time. Other channels limit app engagement strictly to times when a data connection is available to the mobile user.
While Ivan was giving his presentation to the audience, Rube was on the discussion panel, where he offered his extensive experience in the mobile industry and many interesting thoughts about the potential pitfalls of initial app releases. Ready to answer any question from the audience, he initiated lively interaction between the panel and the audience, confirming the interest in Infobip’s market expertise.
“There are 3 stages of an application’s life that are crucial for developers and publishers to get right. Web app discovery – a lot of users are attracted to a site or landing page, where you have a key advantage and a call to action, getting the users to enter their mobile number and receive a download link via SMS. Secondly, SMS can function as a referral tool. Once the app is installed you can use your audience as advocates, helping to spread the word with no associated cost. Offer a small incentive, have people send SMS invitations to their friends containing the download link and experience conversion rates from 30 – 50%. Last but not least, SMS is a great, direct mass marketing channel.
By all means, feel free to try different promotional channels and analytics, but keep in mind that SMS might get you surprisingly high results with the experience of experts like Infobip for support.”
It was an interesting and successful event and we were happy to be partners of its inaugural edition.