Automated communications
One Experience Across all Mobile Channels
Create instant, direct conversations with your customers.
Engage your customers with automated communications
Reach across channels and devices, catering to different habits and choices of modern-day consumers.
Automate multi-step campaigns
Build rich, multi-step workflow campaigns using custom filters and selecting various types of audience attributes with just a few clicks. Dynamically segment lists, each time list changes are made, our system will automatically have it updated before your campaign goes out.
Advanced optimization tools
Ensure that the right person gets the right message at the right time. Optimize your communications workflows with built-in logic and keyword triggers like IF, THEN, ELSE, WHEN, AND/OR to help you funnel and automate responses to customers based on their replies.
Optimized message delivery
BROADCAST - Make sure you get heard
Push your critical message over multiple channels at once, so it can reach multiple devices and be read or heard as soon as possible.
FAILOVER - Reach full ubiquity
Define scenarios and channel priorities for your message delivery. Set the order based on customer preference and devices they have available.
WORKFLOW - Orchestrate the user journey
Integrate online, offline and digital channels for the complete orchestration of your customer journey. You set the flow, Infobip processes and executes it.
Omnichannel syncs communications together
Channels that work together within a single platform, creating a unified consumer experience:
SMS
Chat Apps
Voice
Push
Make informed decisions with campaign insights and reporting
Aggregated view of all your Data
Developers can integrate our robust APIs to connect to Infobip's communications messaging platform.
Push and pull data without writing a line of code
For non-technical teams, you can set up and manage your messaging campaigns within the Infobip Portal.
APIs
For enterprises we offer flexible hybrid integration connecting your business systems to deliver rich messaging and securely communicate with customers.
Easy administration
Expense tracker
Track costs per channel and create custom charts with breakdowns per each country, month, and across all channels.
Manage customer unsubscribes
Automatically tracks opt-ins and opt-outs across all messaging channels so your list is always up to date.
We’d like to thank Infobip for bringing innovations to our communication with our clients. Thanks to this co-operation we were able to make our messages richer personal, and cost-efficient too. And I’d like to stress on the constant development of the front-end part, with lots of improvements and new great features being added regularly. We look forward for the great time and superb possibilities, this cooperation will bring to our business in terms of delivering our voice to our audience.
Dmitry Pokydchenko, Marketing Manager, L'Occitane
Our clients are in the middle of all our activities and we are in a constant process of seeking the new opportunities for communication with them, making our relations more direct and of a long term quality. Thank you Infobip for making our communication innovative and direct. We are looking forward to creating new communication experience for our clients in cooperation with your company.
Mile Grbin, Head of Marketing, Societe Generale Montenegro
