Customer Success Management

Customer Success Manager

Paris - France

Apply now

At Infobip we dream big. Last year, over half of the world’s population interacted with businesses through the Infobip platform. It didn’t happen by chance: through 60+ offices on 6 continents, we are truly committed to helping our 200 000 enterprise clients reach and engage mobile users. Join us in driving the continuous success of Infobip by creating products that our customers love.

Why is this role important at Infobip?

In less than 10 years, we have rapidly grown from three brave founders into international IT company. As  Customer Success Manager, you will directly impact how our business moves and succeeds by helping existing clients grow their businesses.


You know you are doing a good job when:

  • You are in contact with all the key players in your assigned market and have great relationships with them.
  • You understand your client’s business, knowing exactly which of our products can help them evolve their business.
  • You have an excellent overview of the business and are up-to-date with the latest industry trends as well as the competition.
  • Clients with whom you cooperate are satisfied and they show it by stable and/or increased usage of service.

More about you:

  • Approximately 5 years of experience in B2B Sales or Account Management or Client Relations, preferably in telecommunications or IT industry.
  • Bachelor's Degree in Business, Management, Communications, IT, Telecommunications or other related degree; or equivalent combination of education and experience.
  • Written and verbal fluency in English and French is mandatory.
  • Exceptional professional communication skills.
  • Excellent command of MS Office suite, especially MS Excel.

Why our employees choose us and stay?

  • Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks and many more. You can look forward to working with the likes of WhatsApp, Uber,  BlaBlaCar and many more.
  • Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
  • Learn as you grow – Starting from the Orientation Week as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
  • Connect globally  – Work with people from different countries, participate in the biggest IT and Telecom events. We put the “global” in globalization.
  • Dollars & Sense of Wellness – Competitive salary, health benefits, covered travel expenses, employer paid benefits, flexible work environment… Talk about a balanced lifestyle! 

Let's get the process rolling!

Follow the link in order to apply and submit your CV. Please be aware that we will contact only candidates who best match the requirements of the position.

Apply now