Core Operations

Core Operations Engineer

Pune - India

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At Infobip we dream big. Last year, over half of the world’s population interacted with businesses through the Infobip platform. And we are just starting. By 2018 we want to interact with every mobile user on the Earth. Join our development forces in deploying the code that powers the performance of the Infobip platform.

  • Attending to customer inquiries over official support channels

  • Ensuring that priority customers get immediate treatment

  • Ability to handle most cases independently, not reliant on mentorship

  • Ability to utilize all internal tools, without special role based functions included

  • Maintaining quality standard

  • Minimum amount of replies to achieve case resolution

  • Ensuring SLA’s for each specific customer in regards to support are upheld

  • Following recommended optional and mandatory department procedures

  • Reporting daily to rest of the team via shift summary

  • Responsible for meeting expectations on base KPI’s as defined by team leader

  • Candidate should be able to do the multitasking and switch the work to priority one depending on the need.

  • Raise the right priority at the right time to the seniors / development team with proper channel.

  • A full time 4 year degree in a technical field (BE - CS/IT) preferred with a strong academic record.

  • 4-5 years of experience in engineering / programming work experience with RDBMS (Ex: SQL Writting complex stored procedure,Understanding indexes, Understanding data casting,), API integration (json, XML), SSL and networking concept. Any exposure to VOIP services will be added advantage.

  • Should be able to understand the complete communication flow from sourse to destination be it with any protocol..

Why our employees choose us (and stay)?

  • Cutting edge technology & processes – To us, continuous delivery and integration aren't just buzzwords. Be a part of a team that deploys something to production every 6 minutes.
  • Global products developed in-house – We depend on the quality of our in-house developed products, which is why we put so much emphasis on code quality. The fact that our products are being used by half of the world’s population means that we have to make our software platform scalable.
  • Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
  • Learn as you grow – Starting from the Dev Campus as an onboarding program, to internal education, our 3-day Dev conference, Hackathons to attending conferences, we invest heavily in employee learning and development.
  • Pay & Perks – Competitive salary, health benefits, expatriate compensation packages for your business trips, a team taking care of all the equipment you need, team buildings and other organised activities, a kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

Let's get the process rolling!

Follow the link in order to apply and submit your CV. Please be aware that we will contact only candidates who best match the requirements of the position.

Apply now