Published on: 11/04/2019
everis and Infobip Partner to Offer Omnichannel Customer Experience
This partnership will offer Virtual Agents through Infobip’s wide product portfolio providing omnichannel communications capabilities for its clients
The consultancy company will run its enterprise Virtual Agent platform, eVA, in order to help accelerate time-to-market with all the features required by major companies
Through this partnership, everis will offer Virtual Agents through Infobip’s wide product portfolio, providing omnichannel communications capabilities for its clients via chat apps such as Viber, Facebook Messenger, WhatsApp, and SMS, Email, Push, RCS and more. everis has years of experience, successful references and a global multi-disciplinary team.
everis also provides an instrumental product: eVA, the enterprise Virtual Agent platform: omnichannel, multi-cognitive engine and flexible. eVA helps to accelerate time-to-market with all the features required by major companies.
everis already enables Virtual Agents (Bots), powered by artificial intelligence, that cooperate and help human agents thanks to the integrations with the main customer support software. These Bots are able to communicate with users in natural language and are fully integrated with business processes.
This global collaboration makes the most of the natural synergy between the two companies by extending Infobip’s proposition with the strength combined of Virtual Agents plus Human Agents to attend to users for all the channels enabled with a complete integration in company infrastructures and processes.
The partnership between Infobip and everis creates an innovative platform (SaaS / OnPremises) that allows brands connect with customers through multiple channels. Infobip´s platform expand our value offer for our clients.
Collaborating with everis gives us access to a wider client base extending our industry reach. We are thrilled to power everis solutions with a wider range of communication channels enhancing customer experience for brands, globally.
NTT DATA is a leading IT services provider and global innovation partner headquartered in Tokyo, with business operations in over 50 countries. Our emphasis is on long-term commitment, combining global reach with local intimacy to provide premier professional services varying from consulting and systems development to outsourcing. For more information, visit www.nttdata.com.
Global Public Relations Director