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FAQ

How can I use WhatsApp with Infobip?

You can send proactive templated notifications or provide around-the-clock support for your customers with a chatbot and live agents.

You can also send promotional messages on WhatsApp in specific countries. Talk to our experts to find out if the country you operate in qualifies for promotional messaging.

Depending on your business needs, you can choose between the following integration options:

  • Integrate existing systems over API
  • Use WhatsApp with Infobip’s solutions:
    • Conversations – Cloud contact center solution
    • Answers – Intelligent chatbot building platform
    • Moments – Omnichannel customer engagement hub